IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE OR WHO ARE REACHABLE ON THE CURRENT PAA EXAM 1128 WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) OR LIST NUMBER WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT PRINCIPAL ADMINISTRATIVE ASSOCIATE.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

DOF’s Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses.

The Adjudication Division is responsible for conducting hearings on all parking and camera violations issued in New York City. It hosts in-person hearings in the Business Centers and conducts hearings by mail, web, and mobile app. In addition, the judges hear appeals of parking ticket determinations, and a special unit for Commercial Adjudications conducts hearings and appeals on tickets issued to commercial vehicles.

Adjudication’s HBM/HBW Unit is charged with implementing the mayor’s vision of virtual hearings. This process provides customers with the option to request a virtual hearing, and avoid the need attend in-person city hearings. This is an ongoing project which involves training for all the staff and Administrative Law Judges alike on how to use a new virtual system.

The HBM/HBW Unit is seeking a dynamic, self-motivated individual to serve as the Administrative Associate. The selected candidate will assist with the administrative tasks and special projects, including automation processes, for this unit responsible for the Hearings by Mail/Web/Mobile, Appeals, and Advocacy processes.

Reporting to the Supervisor of Operations, the Administrative Associate’s duties and responsibilities will include, but are not limited to:

• Serve as a liaison to vendors and internal partners (IT, other DOF divisions, etc.) to resolve any HBM/HBW/Mobile, Appeals, and Advocacy issues and ongoing automation projects.
• Communicate with vendors, request quotes for upcoming fiscal years, create IT tickets for staff, and keep track of outstanding items.
• Assist with the quality control of unit processes.
• Handle all administrative issues for the unit including, but not limited to, time and leave, payroll, log in credentials, and other computer access issues.
• Serve as a backup CityTime Time and Leave Coordinator and/or Approver, for the unit.
• Responsible for the compilation of all data and daily maintenance of the unit's statistical spreadsheets.
• Generate daily, weekly, and monthly reports for the unit.
• Assist with special projects and assignments, at the Chief Administrative Law Judge's request.

Additional Information:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Administrative Associate