Administrative Services Specialist

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future.

Are you highly organised, detail-oriented, and passionate about delivering exceptional service? We’re looking for two Administrative Services Specialists to play a key role in supporting communication and administrative functions for our One Stop Shop (OSS) and other BGE Retrofit products and services.

Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them – meaning location doesn’t need to be a barrier. You will however need to be flexible to work from our Dublin office on at least 2 - 3 days each week.

Key Accountabilities:

You’ll be at the heart of our operations, ensuring smooth processes and outstanding customer experiences. Your responsibilities will include:

• Managing OSS pipeline progression tasks
• Salesforce administration – monitoring incoming leads and opportunities
• Handling escalations and prioritizing customer queries
• Completing SEAI scheme-mandated tasks (portal access & activities)
• Admin support for grants, vendor, and documentation management
• Coordinating communications for civils works aspects of retrofitting
• Managing complaints and refunds
• Overseeing mailbox and homeowner communications
• Providing admin support for On-The-Road OSS personnel

Here’s who we’re looking for:

• Strong customer and stakeholder management experience
• Familiarity with BGE systems (advantageous)
• Proficiency in MS Office Suite, Salesforce, SharePoint, and Power BI
• Experience with SEAI grants/schemes

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/bordgais

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.