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Administrator

Posted on Jan. 25, 2025

  • L0l, Luxembourg
  • No Salary information.
  • Full Time

Administrator

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Luxembourg
2.5-5 Years
Luxembourg

No. of Positions

1

Job Description (Posting).

Team Lead-PFA (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Qualification

B-Tech

Employee Group

Business Line FT

City

Others

Entity

INFRA

Auto req ID

1514197BR

Expected Date of Closure

23-Feb-2025

Reporting Manager Designation

GROUP OPERATION MANAGER

Skill (Primary)

DWP-FSS-Desk Side Services

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