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Administrator
Posted on Jan. 25, 2025
- L0l, Luxembourg
- No Salary information.
- Full Time
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Luxembourg
2.5-5 Years
Luxembourg
No. of Positions
1
Job Description (Posting).
Team Lead-PFA (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Qualification
B-Tech
Employee Group
Business Line FT
City
Others
Entity
INFRA
Auto req ID
1514197BR
Expected Date of Closure
23-Feb-2025
Reporting Manager Designation
GROUP OPERATION MANAGER
Skill (Primary)
DWP-FSS-Desk Side Services
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