After Sales Director

About Bitdeer:

Bitdeer Technologies Group (Nasdaq: BTDR) is a leader in the blockchain and high-performance computing industry. It is one of the world's largest holders of proprietary hash rate and suppliers of hash rate. Bitdeer is committed to providing comprehensive computing solutions for its customers.

The company was founded by Jihan Wu, an early advocate and pioneer in cryptocurrency who cofounded multiple leading companies serving the blockchain economy. Mr. Wu leads the company as Founder, Chairman, and CEO, while Matt Linghui Kong serves as Bitdeer's CBO and provides leadership through deep industry knowledge and technology expertise.

Headquartered in Singapore, Bitdeer has deployed mining data centers in the United States, Norway, and Bhutan. It offers specialized mining infrastructure, high-quality hash rate sharing products, and reliable hosting services to global users. The company also offers advanced cloud capabilities for customers with high demands for artificial intelligence.

Dedication, authenticity, and trustworthiness are foundational to our mission of becoming the world's most reliable provider of full-spectrum blockchain and high-performance computing solutions. We welcome global talent to join us in shaping the future

What you will be responsible for:

• Based on the company's business needs, plan and build the global after-sales service capabilities of the company's software and hardware products, including but not limited to the construction of a global after-sales team, spare parts warehousing and logistics network, and third-party cooperation team network;
• Formulate and optimize the company's after-sales processes and policies, plan the implementation of digital service plans, organize and output business needs, and realize the construction of the company's after-sales operation and maintenance integrated platform;
• Responsible for organizing and preparing the department's after-sales service work plan, and overall coordinating and managing the company's overall after-sales revenue and costs.
• Responsible for the company's daily after-sales operation management, such as providing technical consultation and answers, coordinating customer disputes or controversial events;
• Coordinate production and sales resources to ensure that customer service strategies and activities are in line with the company's goals;
• Develop and manage national maintenance outlets and outsourced maintenance teams to ensure the quality and production capacity of maintenance products, and coordinate the company's engineering and R&D resources to provide customers and maintenance outlets with adequate technical support;
• Conduct multi-dimensional data statistics on repaired products, feed back valuable data to engineering and R&D, and promote product quality improvement;
• Daily management of the after-sales team, coordinating personnel, equipment, and materials, improving after-sales work methods, and ensuring that after-sales work is carried out in an orderly manner;
• Control the time cycle of each after-sales link to achieve the after-sales TAT target.

How you will stand out:

• Good educational background, electronics or computer major is preferred;
• More than 8 years of experience in after-sales and maintenance management of consumer electronics products, and experience in actually participating in global after-sales service management;
• Have more than 3 years of team management experience, strong team management capabilities, and be good at team motivation and employee training;
• Excellent customer orientation, good communication skills and problem-solving abilities;
• Aftersales experience with mobile phone/server products is an advantage

What you will experience working with us:

• A culture that values authenticity and diversity of thoughts and backgrounds;
• An inclusive and respectable environment with open workspaces and exciting start-up spirit;
• Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• Ability to contribute directly and make an impact on the future of the digital asset industry;
• Involvement in new projects, developing processes/systems;
• Personal accountability, autonomy, fast growth, and learning opportunities;
• Attractive welfare benefits and developmental opportunities such as training and mentoring.

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Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.