Application Support Specialist - Junior

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Skillset:

• Experience with middleware application suite such as but not limited to:

o IBM WebSphere Application Server NDM and Liberty

o IBM DataPower

o Deployment Automation - Urban Code Deploy and Urban Code Velocity

o Middleware Monitoring tools e.g. ITCAM, Dynatrace

o Cloud technology including OpenShift, Kubernetes and Ansible

• Experience with ITIL Incident Management process

• Experience with ITIL Change Management process

• Experience with Remedy/eSMT or other service management tools

• Experience with reporting tools and data visualization e.g. PowerBI

• Demonstrate strong communication and problem solving skills

• Experience with standard MS office suite

• Demonstrate initiative and responsiveness

This position is listed as "Onsite"; the resource is expected to work between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Skills

Experience and Skill Set Requirements

• General Project Coordination and Communication (30%)
• Demonstrated experience coordinating projects and leading initiatives with technical and business stakeholders.
• Strong communication skills, with the ability to convey complex technical concepts in simplified terms for non-technical stakeholders.
• Excellent analytical and problem-solving capabilities, coupled with experience in change planning and implementation.
• Proficiency in Microsoft Office for process automation, data analysis, and report generation.
• Service Management (30%)
• Expertise in ITIL best practices for Service Management (Incident, Problem, Change, and Configuration Management).
• 2+ years of experience managing the full lifecycle of incidents, problems, and service requests using tools like Remedy/eSMT.
• Experience analyzing and reporting on operational data to identify trends and optimize processes.
• Middleware Support (35%)
• 2+ years of experience with systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).
• 2+ years of experience with middleware environments, including IBM WebSphere Application Server/Liberty/NDM.
• Practical experience with DevOps methodologies and CI/CD tools like Jenkins, Urban Code Deploy, and Urban Code Velocity.
• Hands-on experience with OpenShift, managing containerized applications and ensuring scalable, flexible deployments.
• Expertise in secure file transfer protocols like Secure Transport and other FTP/SFTP systems.
• Operational experience with Ceph storage for data management and scalable storage solutions.
• General exposure to cloud technologies, network topologies (firewalls, load balancers, DNS), and development platforms like DataPower, Informatica, IBM MQ, and IBM ACE.

Job Type: Fixed term contract
Contract length: 12 months

Pay: $32.98-$40.42 per hour

Expected hours: 7.25 per week

Work Location: In person