Application Technician

We are seeking a highly motivated and skilled Application Technician to join our team. As an Application Technician, you will provide courteous and prompt operational support relating to assigned application systems, ensuring minimal customer impact and swift resolution of issues.

About the Role

In this opportunity as an Application Technician , you will:

• Provides skilled technical support, with minimal supervision, using proactive problem management, in order to deliver high service levels as well as follow through on root cause analysis and resolution of problems
• Provides solutions in developing, configuring, or supporting client systems, monitoring and/or troubleshooting in order to fix a problem and communicate the changes effectively while confirming expectations with the customer
• Provides technical guidance to less experienced analysts, including, but not limited to, editing, reviewing and approving fellow team member’s SQL modifications
• Provides a sound level of technical and subject matter expertise in one or more technologies and serves as a point of escalation for technical issues related to specialty
• Assists in the reduction of the number of incidents as well as decreasing resolution times by providing high-level trouble shooting on technical issues while still respond to client’s basic system questions and how-to inquiries
• Assists with production of technical documentation for assigned tasks and projects
• Works as part of an international team to analyze data that supports global trade operations of clients
• Works closely with various operational, project, development and product teams to fully support environments and maintain service
• Works on small complex projects/issues that require a singular area of expertise
• Effectively responds to and resolves client sensitive case escalations
• Minimizes service disruption, ensures adherence to Service Level Agreements
• Communicates with clients to provide excellent customer service
• Provides input to records, quality systems and management reports as required
• Follows standard and influences continuous improvement of standards
• Other duties as assigned Technical /Professional Skills & Competencies

About You

You’re a fit for the role of Application Technician if you have the following required qualifications:

• 3-5 years of experience in a technical environment with a focus on customer service
• Bachelor's degree in Computer Engineering, Computer Science, Information Technology, or Math
• Strong understanding of technical concepts, including: Web-based software platforms, SQL, Microsoft suite
• Moderate to advanced technical experience, including familiarity with development code and ability to recognize design problems
• Strong mentorship and training skills, with the ability to serve as an escalation point for team members
• Superior analytical, problem-solving, and troubleshooting skills
• Exceptional attitude towards customer service and excellent verbal and written communication skills
• Ability to work independently and in a team environment, with awareness of programming concepts, database usage, and internet-based applications
• Relevant technical certifications preferred but not required

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What’s in it For You?

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .

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More information about Thomson Reuters can be found on thomsonreuters.com.