Assistant Front Desk Manager

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Love dogs? Skilled in providing exceptional customer service? Enjoy developing and leading a team?

Paws & Play Pet Resort and Training Center, Westchester County’s premier pet care business, is looking for a high-energy, polished individual to fill our full-time Assistant Front Desk Manager position.

We’re family-owned and operated and have been providing superior pet care since 2011. We’re also proud winners of the “Best of Westchester” awards for Best Pet Boarding, Doggie Day Care, Dog Trainer, and Pet Groomer by Westchester Magazine.

Does This Sound Like You?

• Exhibits a positive, enthusiastic, and cheerful demeanor toward others
• Self-motivated with strong work ethic, time management skills, & attention to detail
• Leads by example by being a professional and respectful example for the team
• Effective written and communication skills including accurate record-keeping skills
• Ability to handle busy daily schedule and ensure completion of daily goals
• Ability to consistently hold individuals accountable when necessary

Duties:

• Assist in oversight of front desk operations including client arrival and departure procedures, accurate documentation, and pet information
• Train, manage, and provide performance feedback for front desk/reception staff
• Resolve any dog and client issues in a positive, professional manner
• Develop and continually review/update department procedures
• Ensure all staff members are practicing current department procedures
• Maintain inventory of lobby and other departments as needed
• Assist in other pet care departments when needed

The Perks:

• Competitive pay
• Paid time off
• Medical/travel stipend
• 401k match
• Employee discounts
• Work in one of the most fun and rewarding industries!

Submit your resume. We look forward to the possibility of you joining our team!

Candidates who would be successful in this position may have previous experience as a hotel front desk manager, customer service manager, sales manager, or guest services manager. Candidates with a strong record of management success in alternate fields may also be considered.

Job Type: Full-time

Pay: $30.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Work Location: In person