Assistant Manager - Foh

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Introduction:
DON'T settle for just another hospo job.

Here’s the opportunity to make an impact.

What's in it for you?

• Competitive salary and tips — Work in a top restaurant Group with a rewarding pay package.
• Incredible staff discounts - If you've ever dreamed of experiencing 5-star dining at fast food prices, joining our team is the perfect way to make that happen! The San Telmo Group is comprised of 5 incredible restaurants, spanning a variety of cuisines - from the Argentinian juggernauts of San Telmo, Palermo & Asado, to the Peruvian flair of Pastuso and the Japanese dream of Robata. As part of our team, you and your family will enjoy exclusive staff discounts, allowing you to dine and drink at all five restaurants with unbeatable prices.
• Work-life balance — You're a person and we know you have a life outside of work. It's time to join a workplace that respects your time and wellbeing!
• Career growth — We believe in promoting from within and investing in your development, with opportunities for future leadership roles within the Group. Our Head Chef of San Telmo, an Owner/Director, commenced with the team as a Kitchen Hand. This is just one of many examples of internal growth!
• Collaborative team culture — Join a supportive, fun, and enthusiastic team where your ideas and contributions are valued.

Surely this can’t be for real? Read on.

Description:
The San Telmo Group is one of Melbourne's premier hospitality Groups, best known for fire-driven cooking and bold, produce-led menus. It began in 2011 with San Telmo, an Argentine parrilla in the CBD, and has since grown into a family of distinctive venues - each with its own identity but all are “united by fire.” Across the group, the common thread is cooking over charcoal and open flame, with each venue expressing its own cultural roots - Argentinian (San Telmo), Spanish-leaning Argentinian (Asado), Italian-influenced Argentinian (Palermo), Peruvian (Pastuso), and Japanese (Robata) — while focusing on quality Australian ingredients and memorable, high-energy dining rooms.

As our teams expand, we're seeking Assistant Manager candidates for multiple opportunities within the Group. In the Assistant Manager - FOH role, your day-to-day will involve leading the FOH team in one of our restaurants, through the following responsibilities:

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FOH leadership & service quality: Act as MOD; make on-shift operational decisions; handle escalated complaints; set, review and evolve FOH standards; analyse guest feedback reports to drive continuous improvement and model a culture of excellence.

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People management & development: Own end-to-end FOH recruitment and onboarding quality; measure training effectiveness; run monthly Supervisor appraisals with quarterly reviews of their development plans; ensure line staff appraisals and development plans are maintained; lead performance management cases where needed.

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Presentation, maintenance & safety: Hold overall accountability for FOH presentation to brand standards; monitor grooming/cleaning/maintenance across shifts; escalate and resolve issues; ensure OHS, RSA and food-safety compliance; lead FOH in emergencies; oversee safety training and incident follow-up.

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Sales excellence & guest experience: Ensure consistent upselling/suggestive selling; analyse sales metrics (avg spend, food/bev split) to spot team-wide opportunities; coach Supervisors/Trainers; collaborate with Restaurant Manager/Bar team/Marketing team on promotions; recognise high performers; build VIP/regular loyalty on the floor.

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Financial & inventory control: Deliver costed rosters to budget; monitor labour in real time and adjust staffing; enforce cash/POS controls; oversee stocktakes, investigate variances, reduce wastage/theft/damage; maintain accountability for wages, stock integrity and asset protection.

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Reservations & capacity planning: Oversee reservations accuracy and best practice; optimise seating and covers using booking data; ensure VIP notes/personalisation; track cancellations/no-shows; align bookings with staffing/menu; cover the Reservations Coordinator role when required.

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Stakeholder engagement & cross-functional alignment: Work closely with the Restaurant Manager, kitchen, bar and Reservations to meet guest and business goals; liaise with HR, Marketing and Directors; maintain supplier/contractor relationships; provide FOH insights for leadership meetings and cover Director meetings for the Restaurant Manager as needed.

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Culture, productivity & morale: Set expectations for performance, conduct and reliability; embed recognition systems into the team; communicate change clearly to sustain morale; steward FOH culture for retention and succession; resolve grievances via the proper chain of command and avoid third-party gossip.

Skills and Experiences:
The ideal candidate will have:
Core requirements: Fluent English (verbal/written); valid ongoing Australian work rights (Citizen or PR candidates only); full time availability for 38-42 hours per week incl evenings & weekends; high standard of presentation.

Education & experience: Completed Year 12 (or equivalent), plus 2–3 years as a FOH Supervisor or Assistant Manager in a premium, high-volume restaurant.

Technical capability: POS/reservations (troubleshoot & train); financial control (wages, cost of sales, variance); stock control; OHS/RSA/food safety compliance; rostering; management reporting; developing FOH line staff & Supervisors.

Soft skills: Strong leadership and accountability; excellent communication; conflict resolution and clear decisions under pressure; highly organised and adaptable; culturally inclusive; collaborative across departments; proactive continuous improvement.

Cuisine & operations exposure (desired): Experience relevant to venue cuisine (Argentinian for Asado, Peruvian for Pastuso, Japanese for Robata etc), and across both floor and bar operations.

Mindset (desired): Genuine interest in food, wine and dining; self-motivated; proven ability to work with diverse teams and guests.

Ready to make your mark? If you’re passionate, driven, and ready for the next step in your career, we want to hear from you. Apply now!

The San Telmo Group is an equal opportunity employer and all applications are welcome.