Assistant Operations Manager

The Property

Located on Merrion Road in the upmarket area of Dublin 4, our historic Victorian building was completely renovated in 2014 to create a luxury all-suite hotel.

This luxury property is ideal for the longer staying guest, and consists of 49 contemporary studio, one and two bedroom suites with fitted kitchens, blissful bedrooms and stylish bathrooms and has a superb location next to the RDS and the Aviva Stadium.

The Job

We are seeking a professional, enthusiastic, and trustworthy individual to join our team as Assistant Operations Manager at Premier Suites Ballsbridge. This full-time role is ideal for someone with a hands-on approach, strong leadership skills, and a passion for delivering exceptional guest experiences.

As a property focused on serviced accommodation without food and beverage, or events operations, this role offers a unique opportunity to gain experience in front office, rooms, and accommodation management.

You’ll play a key role in supporting the Operations Manager in the smooth and efficient running of the property, overseeing guest services, staff supervision, and facility management. You’ll also have the chance to develop skills in forecasting, financial reporting, revenue management, and team leadership.

About The Role

Join our team at PREMIER SUITES Ballsbridge, part of the PREM Group, where we offer stylish serviced apartments with a focus on exceptional guest experiences. We’re looking for a motivated and customer-focused Assistant Operations Manager to help lead our team and support the day-to-day running of the property.

The Role

• Support the Operations Manager in managing the property and ensuring smooth daily operations.
• Lead the team in delivering outstanding guest service and maintaining high standards.
• Oversee reservations, reception rosters, and operational reporting.
• Assist with recruitment, training, and team development.
• Respond to guest feedback and promote our services internally and externally.
• Monitor costs, process invoices, and support financial reviews.
• Ensure health & safety standards are upheld and maintenance issues are addressed promptly.

  What we are looking for

• A team player with strong leadership and communication skills.
• Experience in hospitality or property management is a plus.
• A proactive approach to problem-solving and guest satisfaction.
• Flexibility to support various aspects of the business, including on-call duties.

This is an exciting opportunity to join a property that is managed by PREM Group, one of Europe’s leading hotel management companies. PREM Group provides all of its employees with opportunities to expand and develop their career. We give employees the initiative to contribute their ideas in building a better environment for everyone. #progresswithPREM

Required Criteria

Skills Needed

About The Company

Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company’s success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry.

Company Culture

PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success.

Company Benefits

PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group’s supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company’s continued success.

Just some of the benefits of working with us:

• Great Place to Work Accredited

• Awarded 'Best Employer' at the Failte Ireland Employer Excellence Awards 2023 & 2024

• Awarded ‘Best Workplace in Ireland 2024’

• Awarded ‘Best Workplace for Women in Ireland 2024’

• Awarded 'Best Workplace for Health & Wellbeing 2024'

• Awarded ‘Outstanding Employer’ by Failte Ireland

• Shared accommodation available if required

• Excellent working environment

• Learning & development opportunities

• Career progression opportunities

• Competitive salary

• Staff uniform

• Employee discount rates as well as friends and family rates

• Breakfast, lunch and dinner options provided

• Newly refurbished staff canteen

• Annual housekeeping awards including overall employee of the year and quarter year

• Summer and Christmas party

• Flexible working hours

• Excellent hotel staff rates across Ireland, UK & Continental Europe

• Employee assistance programme

• Discounted health Insurance

• Free car parking

Health insurance, Flexible schedule, Employee discounts, Competitive salary, Long service recognition, Culture of recognition, On the job learning, Progression opportunities, Long service awards, Staff celebration events

Salary

Not disclosed