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Associate - Client Services
Posted on Dec. 24, 2024
- Hr, India
- 0 - 0 USD (yearly)
- Full Time

- Handle and resolve a wide range of queries from an equally wide range of clients – and colleagues too
- process requests and manage or escalate any complaints
- Make every letter and email a positive and helpful experience
- Explain our products and services, while making sure our clients can get the best out of our tools
- Quickly and efficiently escalate risk, potential fraud, or vulnerable customer situations, ensuring escalation to the appropriate person
- Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business
- Ensure performance is in line with agreed goals and targets, such as maintaining quality standards, resolving the query correctly on the initial interaction
- Have solid experience in a customer service environment – ideally finance-related
- As you will mostly be handling incoming correspondence queries, you will have excellent writing skills and be able to create clear and accurate responses
- Enjoy engaging with people
- Have excellent problem-solving skills and a good attention to detail
- Be a proactive and positive team player with a desire to improve knowledge across the department
- Take personal ownership of your own development, using dedicated personal development time effectively
- Have the resilience to deal with challenging situations
- Have the flexibility to support other teams based on the business needs
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