Find Your Next Job

Associate - Client Services

Posted on Dec. 24, 2024

  • Hr, India
  • 0 - 0 USD (yearly)
  • Full Time

Associate - Client Services
About the Opportunity
Job Type: Permanent
Application Deadline: 25 December 2024
Job Description
Title Associate / Senior Associate - Customer Relations
Department Client Services
Location Gurgaon
Reports to Assistant Manager/Team Lead - Customer Relations
Level Client Services Operations - 1
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.
About your team
Customer expectations are growing all the time. Client Services make sure these are met. They provide invaluable support to clients and colleagues – building strong and trusting relationships with both.
About your role
A vital source of first-line support, you’ll help our clients manage their investments and save for the futures they want, mostly through responding to their queries from incoming correspondence. You’ll learn and grow every day – gaining the skills and knowledge you need to:
  • Handle and resolve a wide range of queries from an equally wide range of clients – and colleagues too
  • process requests and manage or escalate any complaints
  • Make every letter and email a positive and helpful experience
  • Explain our products and services, while making sure our clients can get the best out of our tools
  • Quickly and efficiently escalate risk, potential fraud, or vulnerable customer situations, ensuring escalation to the appropriate person
  • Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business
  • Ensure performance is in line with agreed goals and targets, such as maintaining quality standards, resolving the query correctly on the initial interaction
About you
Eager to grow your knowledge and your career, you’ll fit right in.
You’ll succeed because you:
  • Have solid experience in a customer service environment – ideally finance-related
  • As you will mostly be handling incoming correspondence queries, you will have excellent writing skills and be able to create clear and accurate responses
  • Enjoy engaging with people
  • Have excellent problem-solving skills and a good attention to detail
  • Be a proactive and positive team player with a desire to improve knowledge across the department
  • Take personal ownership of your own development, using dedicated personal development time effectively
  • Have the resilience to deal with challenging situations
  • Have the flexibility to support other teams based on the business needs
Mandatory Requirement
As a firm supporting activities linked to Fidelity’s UK-regulated business, FIL India applies high internal standards to ensure that our employees achieve and maintain the minimum competency as determined by us to discharge their responsibilities. Therefore, your continuity in this role depends upon achieving the required competency within 48 months from your official joining date.
The criteria are to pass a specific exam, complete mandatory training as assigned, and continuously display the desired behaviours and skills expected from the role holder. The company will provide reasonable support in the achievement of the qualification. You are encouraged to discuss this with the hiring manager for additional details.
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Or, if you’re feeling inspired, start your journey with us right now.

Tailor Your Resume for this Job


Share with Friends!

Similar Jobs


Forvis Mazars Singapore Forvis Mazars Singapore

Assistant Manager, Marketing & Communications

Join our leading professional services firm as an Assistant Manager, Marketing & Communications…

Full Time | Singapore, Singapore

Apply 10 hours, 55 minutes ago

Tumi Tumi

Store Manager

Position Summary The position holder is responsible for overseeing the daily operations of their st…

Full Time | Singapore, Singapore

Apply 5 days, 10 hours ago

Spark Spark

Cyber Security Analyst

General information Location Auckland Expertise Technology Job Level Graduate Employment Type Perma…

Full Time | Auckland city, New Zealand

Apply 5 days, 10 hours ago

State Street State Street

Priips Senior Associate Client Coordinator, Senior Associate

Who are we looking for We are seeking a highly motivated and detail-oriented individual with strong…

Full Time | Luxembourg, Luxembourg

Apply 6 days, 10 hours ago

Bosch Bosch

Hd Service & Project Engineer

Company Description About Bosch Group The Bosch Group is a leading global supplier of technology an…

Full Time | Singapore, Singapore

Apply 1 week ago

Associate, Sponsor Coverage

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi U…

Full Time | Singapore, Singapore

Apply 1 week, 1 day ago

Kyndryl Kyndryl

Kyndryl Graduate Program – It Strategy Consultant – Applications, Data And Ai

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology syste…

Full Time | Singapore, Singapore

Apply 1 week, 1 day ago

Health New Zealand - Te Whatu Ora Health New Zealand - Te Whatu Ora

Community - Mental Health Nurse (Care & Recovery)

· Community Mental Health – Care & Recovery Team Manaaki House, Panmure Permanent,…

Full Time | Auckland city, New Zealand

Apply 1 week, 2 days ago