Associate Director, Program Assurance & Governance

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At Optus, we don’t sit back and let the future happen to us - we’re out there shaping it. By growing into new technology and relentlessly improving every day, we’re crafting a better tomorrow for all Australians.

The day to day

As the Associate Director, Program Assurance & Governance, you will lead the design, implementation, and continuous improvement of critical governance forums. Your role encompasses secretariat responsibilities, ensuring meeting agendas are aligned, and outcomes are meticulously detailed. You will be pivotal in monitoring forum participation and advancing issues when necessary. Supporting the uplift of non-financial risk governance and reporting, you will ensure our forums meet regulatory assurance reviews and external audits. By partnering closely with senior leaders, legal, compliance, and risk functions, you will help craft a structured and well-detailed approach to customer and regulatory risk.

You will:
Lead the design and execution of governance forums

Act as a senior secretariat, ensuring accurate and timely record-keeping

Support non-financial risk reporting and uplift

Engage and influence collaborators to align with regulatory requirements

Ensure governance activities meet the enforceable undertaking requirements

Why you are our next Associate Director, Program Assurance & Governance

You have proven experience in senior risk, governance, or compliance roles within regulated industries like telecommunications, banking, insurance, or financial services. Your capability in establishing and leading audit-worthy governance forums is outstanding, especially those aligned with regulatory response programs. With a track record of working with senior executives and risk leaders, you deliver structured governance outcomes. Your deep understanding of non-financial risk fields, including complaints, sales conduct, and customer vulnerability, sets you apart. You possess outstanding written and verbal communication skills, a strong focus on clarity, and meticulous attention to detail. Your dedication to record-keeping excellence is unparalleled.

What’s in it for you?

3 days in the office, 2 days remote – with flexible hours to suit!

All Optus colleagues have access to resources, webinars, and support via the ‘Parents at Work portal’

Own your own growth by accessing an extensive online and facilitator-led learning catalogue

Connect at work through our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals

Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office

Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive.

If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email

AccessibleRecruitment@optus.com.au

or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.