Automotive Service Manager

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Are you a hands-on, experienced Automotive Service Manager? Are you passionate about leadership, customer satisfaction, and efficient operations? We’re seeking an Automotive Service Manager to join our team.

If you're ready to lead a talented team, oversee the smooth operation of a busy service department, we want to meet you!

What We Offer:

Comprehensive Benefits Package: Health, dental, and vision insurance, along with paid time off.

Career Development: We support your professional growth and offer opportunities for advancement within the company.

Employee Discounts: Enjoy exclusive discounts on vehicle services and products.

Great Work Environment: Work in a supportive, team-oriented atmosphere where your contributions are recognized and valued.

Key Responsibilities:

Leadership & Team Management: Lead and mentor a team of service advisors, technicians, and support staff to ensure exceptional service standards and productivity.

Customer Experience: Ensure every customer has a positive, seamless experience from start to finish, addressing any concerns or issues professionally and efficiently.

Service Department Operations: Oversee the daily operations of the service department, managing workflow, scheduling, and ensuring that all jobs are completed on time and within budget.

Financial Oversight: Monitor and manage the service department’s financial performance, including labour costs, parts sales, and service revenue. Implement strategies to meet or exceed department goals.

Inventory & Parts Management: Ensure the proper inventory of parts and supplies, minimizing delays and ensuring cost-effective inventory management.

Quality Control & Safety: Maintain the highest standards of service quality, safety, and compliance with industry regulations.

Staff Training & Development: Provide ongoing training and development opportunities to the service team, keeping them informed on the latest automotive technologies and customer service practices.

Customer Relations & Retention: Build long-lasting relationships with customers by providing excellent communication, timely updates on vehicle progress, and solutions to meet their needs. Implement strategies to increase customer retention.

Problem-Solving: Address any complex service issues or complaints and work to resolve them swiftly, ensuring customer satisfaction.

Report Generation & Analysis: Generate and review daily, weekly, and monthly reports on key performance indicators to identify areas for improvement and optimize department performance.

Schedule:

Monday - Friday 8:30 am to 5:30 pm

Saturday - 8:00 am to 5:00 pm (as needed)

What We’re Looking For:

Experience: Minimum of 3-5 years in automotive service management or a similar role. A background in automotive repair or service advising is a plus.

Leadership Skills: Proven ability to lead, motivate, and inspire a team to achieve high levels of performance and customer satisfaction.

Customer-Focused: A strong commitment to providing exceptional customer service and creating an outstanding customer experience.

Organizational Skills: Ability to manage multiple priorities, juggle competing demands, and ensure all aspects of the service department are running smoothly.

Financial Acumen: Knowledge of managing budgets, labour costs, parts sales, and overall profitability of the service department.

Excellent Communication: Strong verbal and written communication skills to interact effectively with customers, team members, and upper management.

Problem Solver: Ability to address and resolve complex service issues and customer concerns in a timely, effective manner.

Why Choose Us? As an Automotive Service Manager with our team, you’ll play a crucial role in driving the success of the service department. We provide a dynamic and rewarding environment where leadership is recognized and career growth is encouraged. You’ll work with a team that values quality, teamwork, and customer satisfaction. Company events, bi-weekly team lunches, and team outings to basketball games and the racetrack are just some of the things that help us balance work and play. We like to have fun!

If you’re ready to take charge of an innovative, high-performing service department and enjoy a competitive salary with benefits, apply now to join us!

Job Types: Full-time, Permanent

Pay: From $90,000.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Vision care

Experience:

• service manager: 3 years (preferred)
• Customer service: 4 years (preferred)

Work Location: In person