Billing And People Culture Service Availability Manager

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A bit about your role

The Service Availability Manager is responsible for driving operational excellence, resilience, and partner satisfaction across nbn’s interfacing platform services. This role supports the delivery of key business transactions and ensures alignment with Wholesale Broadband Agreement (WBA) obligations and other commercial contracts. By coordinating program delivery and management initiatives, the role contributes to the success of nbn’s Customer Delivery teams, Residential and Business Partners, and Field Services network.

This position oversees service governance, monitors performance, and leads service improvement initiatives. It plays a key role in managing escalations, coordinating defect triage, and ensuring service continuity. The role also supports project and program delivery, partner advocacy, and governance activities, while maintaining high standards of communication and performance reporting across the organisation.

A bit about you

The ideal candidate brings extensive experience in IT service management, stakeholder engagement, and partner advocacy. A background in managing complex technical environments and leading cross-functional teams is essential. Familiarity with ITIL practices, business analysis, and telecommunications operations will support success in this role.

Strong interpersonal awareness, strategic thinking, and a collaborative mindset are highly valued. The ability to navigate ambiguity, influence outcomes, and maintain a focus on partner experience will contribute to the delivery of meaningful and lasting impact. A commitment to continuous improvement and a proactive approach to service delivery are key attributes for this position

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a permanent opportunity and applications will close at midnight on Sunday 10th August.

To be eligible for this role, you must have full working rights in Australia.

Worker Type

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