Billing Associate

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Quick Servant Company, Inc. is a trusted provider of heating, cooling, ventilation, cooking equipment services. With over 45 years of experience, our goal is to exceed customer expectations by delivering prompt and reliable service. WE build long-term partnerships based on integrity and commitment to satisfaction. Our service areas include Maryland, Delaware, Washington, DC., and Virginia. Our office is located in Columbia, MD.

The Billing Invoice Associate will be responsible for generating company invoices for new and existing customers. The ideal candidate should be detail oriented, have technical understanding, ability to work in a fast-paced environment and have excellent customer service skills. Knowledge and understanding of HVAC, Refrigeration, Cooking equipment terminology is a Plus! THIS IS NOT A REMOTE POSITION
Job Requirements

• Answer phones and provide exceptional customer service to customers requesting information on invoices.
• Data entry of customer parts and labor incurred / proposed.
• Confirm proper list pricing on all OEM parts used/needed and calculate accurate pricing on any additional materials used per company markup requirements.
• Answer technician phone calls and update work order with current labor and part information per technician’s instructions.
• Work up prices with technicians for verbal approval for customer repairs.
• Provide accurate intraoffice notes regarding quote instructions and update per management’s request.
• Manage multiple invoices simultaneously and meet expected timelines.
• Ensure continual improvement of the invoice process.
• Work with Microsoft 360 and Outlook

Physical Requirements:

• Ability to sit for extended periods while working on a computer.
• Ability to occasionally lift up to 15 pounds.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Billing (Non Medical): 2 years (Required)
• Data Entry: 2 years (Required)

Ability to Commute:

• Columbia, MD 21046 (Required)

Work Location: In person