Bistro Manager

Tailor Your Resume for this Job

You’re a restaurant professional. You share your passion for food and drink with every table you touch and excel in creating the best experience for your guests. Bring your talent to The Juniper Bistro, serving creative, consciously-sourced Canadian cuisine in one of Banff’s most stunning settings. Stylish yet relaxed, the Bistro is a local favourite with unmatched views and an award-winning patio. This is a place for you to grow in your career, while enjoying competitive wages and benefits, including on-site staff accommodation, hotel and restaurant discounts, ski pass program and staff events and activities.

Role Overview

The Bistro Manager is the operational leader of Juniper Bistro's front of house, responsible for ensuring smooth daily service, financial accountability, and the consistent delivery of exceptional guest experiences. With vision and energy, this role is responsible for setting high service standards, leading and developing the front-of-house team, and creating a professional, collaborative environment where staff feel supported and ready to succeed. They also champion Juniper Bistro’s sustainability and environmental goals by embedding responsible practices into daily operations, ensuring FOH systems and service standards reflect Juniper’s commitment to nature-positive operations.

Key Responsibilities:

• Ensure the delivery of an exceptional guest experience by maintaining a strong floor presence, leading FOH service execution, and delivering prompt, polished, and personalized hospitality.
• Oversee FOH recruitment, onboarding, and scheduling to ensure staffing levels align with business needs.
• Deliver training in service standards, upselling, wine and beverage knowledge, compliance requirements, and guest engagement.
• Track all FOH assets to keep the restaurant fully equipped for smooth service while controlling costs and minimizing waste.
• Maintain a safe workplace, food safety, liquor service, and OH&S standards. Report all accidents and incidents properly.
• Monitor and respond to guest feedback, reviews, and service trends, using insights to anticipate needs and continuously improve the dining experience.
• Produce detailed weekly FOH reports and contribute to broader financial and operational reporting.
• Control FOH labour and non-alcoholic beverage, linen, supply, and maintenance costs to ensure alignment with budget targets.

Requirements:

• A University degree or college diploma in business, hospitality management or a related field is preferred.
• Minimum three years' restaurant management experience.
• Financial planning and budgeting experience is an asset.
• Experience in customer service and people management is required.
• Demonstrated ability to lead and direct a team.
• Strong knowledge of hospitality industry principles, methods, and practices.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Ability to effectively communicate both verbally and in writing.
• High level of computer proficiency.
• Strong wine knowledge an asset.

A full job description is available upon request.

If you think you are the right person for this job, we’d love to hear from you. To apply, please email your resume and cover letter. We thank all applicants that apply, but only those deemed qualified by our hiring manager will be contacted.

Belonging is one of our core values. We believe diversity is strength and welcome people from all backgrounds. We foster an environment where people can show up authentically and feel included in our community. We are committed to building an equitable hiring process and removing barriers for applicants from equity-seeking groups. If you require accommodations related to accessibility during the application or interview process, please contact our HR department.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Ability to commute/relocate:

• Banff, AB T1L 1H1: reliably commute or plan to relocate before starting work (required)

Experience:

• Restaurant management: 3 years (required)

Work Location: In person