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The Helix

Box Office Supervisor - Part-Time

Posted on Feb. 20, 2026

Glasnevin, Ireland
0 - 0 USD (yearly)

Part Time

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Box Office Supervisor

Part-Time (minimum 20 hours Per Week)

The Helix is a multi-purpose arts, entertainment and conference & events centre nestled in the heart of Dublin City University’s vibrant campus located in Glasnevin Dublin 9. Since opening in 2002, the Helix has established itself as a destination of choice for an incomparable range of events attracting audiences from Dublin and beyond with a mixture of high-quality music,
drama, sport, live TV productions, conferences, and general entertainment programming. In recent years, the venue has been awarded the “Best Purpose-Built Event Venue” accolade in Ireland on two occasions.

Location:

We are located in the heart of the DCU on the Glasnevin Campus, Dublin 9

About The Role:

The Box Office Supervisor oversees the daily operations of a venue's box office, ensuring efficient ticket sales, providing excellent customer service, and managing a team of box office staff.

Key Tasks:

To provide an efficient Box Office sales service operating a computerised
Ticket system (currently Ticketsolve). Training provided.
Managing ticket sales through various channels, including online, phone, and in-person, and ensuring accurate processing of transactions.
To maintain and nurture relationships with regular attendees to The Helix.
To input and update the database as required.
Group Sales, invoicing and payment reconciliation.
Setting up shows for sale. And daily reports.
Reconcile and record transactions daily and bank lodgements.
To adhere to the Company’s Health and Safety policy. And Fire Evacuation procedures.
To make a positive contribution to the work of the Box Office team and Company as a whole.
Supervising box office staff, including scheduling, training, and performance management.
Assisting with show management, including guest lists, seat changes, and on site event support.
Addressing and resolving any issues that arise during box office operations, such as ticket discrepancies, customer complaints, or technical difficulties.
To carry out any other task which may be reasonably required by the Box Office Manager.

Responsibilities:

The Box Office Supervisor will be required to work evenings and weekends as well as daytime hours.
Exhibit proper interdepartmental communication and organisation.
Work with the Box Office Manager to appropriately respond to patron issues.
Act as lead in Box Office Manager’s absence and manage the Box Office Team.
Follow Box Office management procedures to comply with venue policies.
Perform other duties as assigned by the Manager.

Essential Skills: