Box Office Supervisor - Part-Time

Tailor Your Resume for this Job

Box Office Supervisor

Part-Time (minimum 20 hours Per Week)

​

The Helix is a multi-purpose arts, entertainment and conference & events centre nestled in the heart of Dublin City University’s vibrant campus located in Glasnevin Dublin 9. Since opening in 2002, the Helix has established itself as a destination of choice for an incomparable range of events attracting audiences from Dublin and beyond with a mixture of high-quality music,
drama, sport, live TV productions, conferences, and general entertainment programming. In recent years, the venue has been awarded the “Best Purpose-Built Event Venue” accolade in Ireland on two occasions.

​

Location:

We are located in the heart of the DCU on the Glasnevin Campus, Dublin 9

​

About The Role:​

The Box Office Supervisor oversees the daily operations of a venue's box office, ensuring efficient ticket sales, providing excellent customer service, and managing a team of box office staff.

​

Key Tasks:

• To provide an efficient Box Office sales service operating a computerised
• Ticket system (currently Ticketsolve). Training provided.
• Managing ticket sales through various channels, including online, phone, and in-person, and ensuring accurate processing of transactions.
• To maintain and nurture relationships with regular attendees to The Helix.
• To input and update the database as required.
• Group Sales, invoicing and payment reconciliation.
• Setting up shows for sale. And daily reports.
• Reconcile and record transactions daily and bank lodgements.
• To adhere to the Company’s Health and Safety policy. And Fire Evacuation procedures.
• To make a positive contribution to the work of the Box Office team and Company as a whole.
• Supervising box office staff, including scheduling, training, and performance management.
• Assisting with show management, including guest lists, seat changes, and on site event support.
• Addressing and resolving any issues that arise during box office operations, such as ticket discrepancies, customer complaints, or technical difficulties.
• To carry out any other task which may be reasonably required by the Box Office Manager.

​

Responsibilities:

• The Box Office Supervisor will be required to work evenings and weekends as well as daytime hours.
• Exhibit proper interdepartmental communication and organisation.
• Work with the Box Office Manager to appropriately respond to patron issues.
• Act as lead in Box Office Manager’s absence and manage the Box Office Team.
• Follow Box Office management procedures to comply with venue policies.
• Perform other duties as assigned by the Manager.

​

Essential Skills:​

• Supervisory Experience: Proven ability to lead and motivate a team
• Computer literate (experience of Ticketsolve preferable but not essential)
• Sales Background
• Excellent Customer Service skills
• Money handling experience
• Excellent telephone manner
• Shift flexibility essential
• Proficient typing skills required.
• ​

Please apply in writing, attaching a CV and the names and contact details of two
referees to: anne.hughes@thehelix.dcu.ie

​

Closing Date: March 6th 2026

Job Type: Part-time

Pay: From €14.20 per hour

Benefits:

• On-site parking

Experience:

• Customer Service: 1 year (required)

Work authorisation:

• Ireland (required)

Work Location: In person