Branch Operations Manager

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Daltco Electric is Eastern Ontario’s largest independent electrical automation and lighting distributor. Daltco Electric serves the industrial, residential, and commercial marketplace from its three locations in Kingston, Brockville, and Ottawa.

Daltco Electric is looking for a highly motivated and energetic individual to fill a Branch Operations Manager role within our Kingston team. The successful candidate will be an organized, self-motivated individual who thrives as part of a collaborative team-oriented company.

Responsibilities

• Oversee daily operations to ensure smooth and efficient functioning of the branch.
• Lead customer service initiatives to ensure high satisfaction levels for both walk-in customers and account clients.
• Address and resolve customer complaints or issues in a professional and timely manner.
• Build strong relationships with key customers and ensure their needs are met promptly.
• Implement and optimize operational procedures to enhance workflow, reduce costs, and improve branch performance.
• Conduct regular stock counts and audits to maintain inventory integrity, lead the year-end inventory count.
• Effectively coach staff on a quarterly basis for personal improvement in performance and well-being; Complete annual performance reviews in an effective and timely manner.
• Build a strong team through positive motivation, coaching, and leading by example.
• Actively support company-wide marketing programs and engage in annual planning processes internally and with suppliers.

Requirements

• College diploma in Business or a related electrical discipline.
• Three (3) years experience in in electrical sales or industry preferably with supervisory/managerial experience
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent communication and interpersonal skills for effective relationship building.
• Strong problem-solving skills with a focus on customer satisfaction.

What we can offer you!

• Competitive Compensation Plan
• Canada's Best Managed Companies
• Positive and inclusive work environment
• Health Benefits package for prescriptions, dental, travel and hospital
• RRSP Contribution Matching
• Learning & Development Opportunities
• Monday to Friday schedule, 40-hour work week

Daltco Electric is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest, however, only those who will be granted an interview will be contacted.

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Kingston, ON: reliably commute or plan to relocate before starting work (required)

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Work Location: In person