Business Application Support Analyst - Cdd 12 Months

About Lombard International Assurance

Lombard International Assurance is a leading Luxembourg-based provider of insurance-based wealth solutions across Europe. A part of Utmost Group, Lombard International’s solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.

On 30 December 2024, Utmost Group announced it had completed the acquisition of Lombard International Assurance Holdings Sarl and the company will be fully rebranded to Utmost Luxembourg S.A. by the end of 2025.

About Utmost Group plc

Utmost Group plc is a leading provider of insurance and savings solutions. Its principal businesses are Utmost international and Utmost Life and Pensions, which together are responsible for £109bn of primarily unit-linked policyholder assets for 5000,000 policyholders, on a proforma basis at HY 2024 following the acquisition of Lombard International Assurance Holding Sarl. Utmost Group plc is subject to group supervision by the PRA.

About Utmost International

Utmost International is a leading provider of insurance-based wealth solutions. Utmost international operates across the UK, Europe Latin America; Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.

On a proforma basis at HY 2024 following the acquisition of Lombard International Assurance Holdings Sarl, Utmost International would have managed £103bn of assets under administration on behalf of approximately 210,000 policyholders.

Your role – Are you ready for a challenge?

The Business Application Support Analyst is responsible for ensuring the smooth functioning and availability of core software applications by providing technical assistance, troubleshooting, and resolving issues. This involves ITSM proactive monitoring, timely response to incidents, continuous improvement of processes, and effective communication with stakeholders to minimize downtime and maximize user satisfaction

Your responsibilities will be as follows:

Incident Management & Troubleshooting:

• Acknowledge, categorize, and prioritize incoming incidents and requests in the ITSM system
• Ensure accurate and comprehensive documentation of incidents and resolutions
• Resolve incidents within agreed Service Level Agreements (SLAs) or escalate appropriately

Business Application Support:

• Develop a thorough understanding of business applications and their usage
• Provide daily IT support and clear analysis of application-related issues
• Establish strong relationships with business users to understand their needs and improve support

Proactive System Monitoring & Improvement:

• Identify and escalate potential system issues to prevent business disruptions
• Suggest and support process improvements and technology upgrades
• Maintain compliance with best practices, security policies, and industry regulation

Collaboration & Reporting

• Communicate effectively with stakeholders, including IT teams and business users.
• Provide regular progress reports on incident resolution and system performance.
• Share knowledge and support continuous learning within the IT team.
Providing day to day IT business support and progress reports to our internal clients related to business applications and IT technical issues

Your profile – Have you got what it takes to become our Business Application Support Analyst?

• Minimum 3-5 years in insurance or financial services;
• Experience in a similar application support role;
• Solid understanding of IT landscapes, as well as its business applications;
• Troubleshooting techniques;
• Knowledge of SQL language is an asset;
• Being able to interpret data;
• Log analysis reviewing, interpreting, and understanding logs generated by systems, networks, and applications (Pattern Recognition, Anomaly Detection, Root Cause Analysis…);
• Familiarity with IT Service Management systems (e.g., ServiceNow) is a plus;
• ITIL Foundation, SCRUM, Agile certification (or equivalent) is an asset;
• Training and understanding of regulatory requirements (e.g., GDPR, DORA, CAA, CSSF);
• Familiarity with incident management methodologies (e.g., 5W);
• Strong analytical and problem-solving skills;
• Ability to manage multiple priorities in a fast-paced environment;
• Excellent communication skills (written and oral) in English;
• French, German, and Luxembourgish are advantageous;
• Customer-focused mindset with a proactive approach;
• Team player with the ability to work collaboratively across departments.

We offer you

Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships. It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace. Our Luxembourg office is home to a diverse team of over 50 nationalities and we are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. We are committed to extending equal employment opportunities to all individuals.

Be a part of our community! #utmost

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Lombard International Assurance S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired.

Should you be interested in pursuing this opportunity, please send your application in full confidence to Lombard International Assurance S.A, https://www.lombardinternational.com/en-US/Careers/Job-Board

Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.

Our Recruitment privacy notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here Recruitment Privacy Statement