Business Development Coordinator

Business Development Coordinator

Performance Expectations

The Business Development Coordinator is a support function for the Business Development Team, coordinating training, meetings, and providing resources to assist the Business Development Team in the field. They will also be responsible for contacting and following up with existing contractors as well as connecting with new contractors.

As a Team Member at Tri County Metals

• Team Member Development, Growth, & Engagement.

• Teach and use 6E’s during every customer encounter.

• Follow the Vision Statement, Mission Statement and Core values.

• Exemplify our core values “Do Your PART” in everything that you do.

• Teach “The TCM Way” by your attitude, your actions, and your words.

• Commit to following our Standard Operating Procedures and Team Member Handbook 100% of the time.

• Complete your required amount of monthly training.

• Follow the Team Member process by participating in monthly one-on-ones, quarterly touch-bases and annual assessments with their lead/leader of their team in which you collaborate to develop and execute a growth plan to “better their lives and increase their value to TCM.”

• Implement improved operating rhythm to drive employee engagement and development.

• Attend the Weekly Level 10 Team Meetings.

• Participate and receive the required amount of monthly training per Team Member.

Expectations for your Role

• Compliance with efficiency standards for the department.

• Own the Proven Process and champion setting up meetings, scheduling training courses, product displays, samples and resources needed by new and existing contractor accounts.

• Innovate the Internal Customer Service Experience.

• Develop and maintain systems to gather and catalog business information and trends for use by Business Development Managers on sales calls.

• Help establish and coordinate marketing drip campaigns using a CRM like HubSpot for each Business Development Manager and Business Account Manager.

• Work with the Director of Business Development to communicate noted trends or needs or issues related to business development or marketing on an account level.

• Innovate the External Customer Service Experience.

• Develop and maintain a program for a welcome packet for new contractors.

• Establish a personal connection with each new contractor account and take appropriate action to be sure new accounts understand all of the value-added resources available to them by Tri County Metals.

• Reach out to a set number of existing contractor accounts weekly to inquire about coordinating training, display, or other business development support needs.

• Follow up on certificates, or other finalization topics as contractors complete training.

• Measurables.

• Once a catalog of info is established, source, and catalog 20 articles / specific data sources related to business information and trends weekly.

• Once drip campaigns are established, report weekly stats on key drip campaign status related to number of emails delivered, opened, and clicks.

• Once onboarding is completed, call on 25 existing accounts weekly to inquire about needs that need to be coordinated, and report a recap of call results.

Role Requirements

• Skills needed.

• Proficient in Microsoft Office (Excel, Word, Power Point, Outlook) applications, Adobe Express or Adobe CC, and CRM systems and workflows, preferably HubSpot.

• Effective verbal and written communication skills: ability to interact at all levels of the organization.

• Self-motivated individuals with the ability to work independently or as part of a team.

• Communicate regularly with the Director of Business Development and Marketing on all aspects of the business.

• Great attention to detail and the ability to multitask.

• Fluent in email marketing topics.

• Must be able to travel at times.

Must be able to lift 50 pounds unassisted.

• Education/Experience.

• High school diploma or equivalent.

• AA Degree or higher, or at least 2 years of experience equivalent to this position.

This is a Level II Compensation Range Role and is a Non-Exempt Position. This role will involve time in an office environment. Occasional travel outside of primary work location is possible and the expectation of 40 working hours or more per week.

This Performance Expectation in no way states or implies that these are the only job duties or responsibilities to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her team leader.

Role Requirements

• Skills needed.

• Proficient in Microsoft Office (Excel, Word, Power Point, Outlook) applications, Adobe Express or Adobe CC, and CRM systems and workflows, preferably HubSpot.

• Effective verbal and written communication skills: ability to interact at all levels of the organization.

• Self-motivated individuals with the ability to work independently or as part of a team.

• Communicate regularly with the Director of Business Development and Marketing on all aspects of the business.

• Great attention to detail and the ability to multitask.

• Fluent in email marketing topics.

• Must be able to travel at times.

Must be able to lift 50 pounds unassisted.

• Education/Experience.

• High school diploma or equivalent.

• AA Degree or higher, or at least 2 years of experience equivalent to this position.