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Business Support Team Supervisor
Posted on Aug. 20, 2025
- Thane, India
- 0 - 0 USD (yearly)
- Full Time
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Description
Principal Duties/Responsibilities:
Process & Stakeholder Management:
- Deliver/ Manage KPI's and metrics in line with the prescribed targets
- Prioritize and organize work according to business priorities.
- Develop an in depth understanding of the technical aspects of the process.
- Driving process improvements within team for improved efficiency, quality, client experience or better risk controls
- Periodic review of process risks and ensuring adequate controls are in place.
- Meeting with stakeholders to discuss process related challenges and opportunities
- Work with relevant stakeholders for effectively resolving escalations.
- Leading projects / tasks E2E in coordination with onshore stakeholders
- Manage/Approve mandatory quality checks for the team.
Resource Planning:
- Forecasting and planning of resource requirements
- Manage resources efficiently through peaks and troughs in the business cycle.
- Ensure contingency planning is in place for critical resources
People Management / Development:
- Setting appropriate goals & expectations for the team and conducting regular progress reviews.
- Work closely with individuals and groom them to their full potential.
- Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
- Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
- Conduct 1-1 and team meetings in line with Operational Engagement Framework.
Managing attrition and absenteeism in the team.
Qualifications
Top 5 Competencies
- Focusing on Clients
- Working in Teams
- Driving Excellence
- Influencing Stakeholders
- Developing Talent
Required Qualifications, Skills, Knowledge, Experience:
Qualifications:
- Any Graduate / Postgraduate
Skills:
- Excellent verbal and written communication skills.
- Good Interpersonal skills
- Good Analytical skills
Knowledge:
- Good understanding of Accounting & Insurance Principles preferable
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