Call Center Agent

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.

We are recruiting, on behalf of a leading company in financial services related to the purchase of vehicles, a resource who will be responsible for customer care services in support of the sales network of a leading automotive manufacturer, our client.

The team member we are recruiting will be responsible for managing customers in order to:

• Process service requests, ensure problem resolution, and contribute to the improvement of the customer satisfaction index
• Handle inquiries from the sales network regarding credit analysis and evaluation and processing of financing files.

Duties and Responsibilities:

• Provide front line support for customers, managing requests and providing helpful information about existing loan agreement, to ensure that customers are satisfied.
• Manage complaints to proactively advise and consult, ensuring and maintaining customer satisfaction.
• Collect and analyze customer needs with a view to continuous improvement of the offered service.
• Manage relations with all internal structures for the resolution of complex problems.
• Manage document verification service.
• Verify the compliance and documentation of financing contract requests.
• Contact the sales network when documents integration is needed.
• Manage all the sales network’s requests on document clarification and integration.
• Manage contract’s settlement.
• Manage contract’s review and verification (updating of personal data and contracts)

Working pattern:

Rome

What we offer:

We offer professional growth first. The compensation package will be discussed during the interview and related to the actual experience and skills gained.

• High School Diploma or bachelor’s degree in Economics.
• Strong relational and organizational attitudes for an effective relationship with customers.
• Teamwork.
• Accuracy and compliance.
• Initiative and independence.
• Excellent verbal and written communication skills.
• Interpersonal skills.
• High level of computer literacy, especially MS Office.
• Language’s skills: Italian, English.

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.