Call Center Representative

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Dr. Bishop & Associates is a busy Optometric office looking for a high-performance, detail-oriented Full-Time Call Center Representative for our Douglas Glen (SE) Administrative location.

Responsibilities:

*Answering incoming and making outbound phone calls

*Scheduling appointments through phone calls and emails

*Triaging phone calls and emails

*Will have the potential to be cross trained as an Optometric Assistant

*Extensive education and learning in the optometric field

Qualifications:

*You have outstanding phone communication and service skills. Being able to answer multiple phone lines is not an issue.

*You maintain motivation while performing repetitive tasks.

*You are efficient, reliable and enjoy multitasking while pursuing perfection.

*You have a passion for growth, continual learning and developing new skills.

*You have experience working in a fast-paced environment and thrive on meeting strict deadlines.

*You are personable, mature, and able to handle any issues with a calm disposition.

*You have knowledge of computer software – Microsoft Word, Outlook & Excel.

*Fluent in Cantonese or Mandarin would be an advantage.

Company:

Dr. Bishop & Associates has been serving the Calgary community for over 40 years. We provide quality eye care for our patients using the latest and most advanced technologies available. We operate 4 clinics around the city located in Willow Park, Northgate Village, Beacon Hill and Legacy with our Administrative office located in Douglas Glen.

We believe our employees are our most important asset and reward our employees for their successes. We continuously are dedicated to making this a great place to work!

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Store discount
• Vision care

Experience:

• Call center: 1 year (required)

Work Location: In person