Call Center Sales Representative

Tailor Your Resume for this Job

Do you enjoy connecting with people, working in a fast-paced environment and driven by personal success? Imagine wireless is a Rogers Authorized retailer located in Calgary, we are looking for sales centric people who help connect our customers to their wireless needs.

Imagine Wireless has been serving the Canadian Market since 1994, our goal and focus is to provide all customers with best in-class service for their wireless solutions that meet their personal needs.

Who we are looking for, well-spoken, confident communicators that faces challenges with enthusiasm and can thrive in an fast paced environment, who are well organized and have the ability to multi-task and complete assigned tasks. Your abilities will radiate in clearly presenting our products and solutions in engaging customers by telephone.

We fully support our team through training, coaching and team meetings. “Working Together to Make us Better”

SUMMARY OF POSITION

You will contact potential and existing customers across the country from our database to offer exclusive deals. You will use your skilled telephone demeanor and friendly personality to ensure for an outstanding call experience in every case. You will establish and manage relationships over the phone in a timely manner such that clients are instilled with confidence in your abilities and Imagine Wireless as a wireless provider.

HERE’S WHAT WE’RE LOOKING FOR IN A CANDIDATE

• Previous experience in retail or sales.
• You thrive working in a fast-paced, dynamic environment.
• Strong interpersonal and organizational skills complemented by keen strategic problem solving.
• Great customer communication with the ability to adapt to clients’ needs.
• Proficiency in Microsoft Office.
• Strong technical aptitude (capacity to learn new systems) and have a passion for technology.
• Basic knowledge of the Rogers suite of products and services; telecommunications sales experience is an asset.
• Dedicated to providing customers with outstanding service, take pride in your work, and go the extra mile to ensure for a quality result.
• Above all, you are driven, goal orientated and organized!

KEY JOB FUNCTIONS

• Build, establish, and grow customer relationships with new and existing customers on the telephone.
• Drive sales opportunities throughout all business units within our database.
• Leverage and incorporate all marketing tools available for sales opportunities, including media, websites and print materials.
• Act as a Rogers Ambassador by professionally representing the organization in accordance with its Value Standards.
• Develop and maintain an expert knowledge level of Rogers products, services, promotions, and policies.
• Actively participate in Rogers software and process training and coaching sessions, as required.
• Successfully achieve wireless sales targets for products, accessories, value packs, device protection and Apple Care.
• Maintain a maximum 24-hour turnaround time for all RPP customer requests during regular business hours.
• Utilize internal systems and programs (e.g., Asana, SSP, Formstack, Wyrkflow) to effectively manage order details and efficiency.
• Ensure Wyrkflow site prices, plans, and promotions are kept up-to-date at all times.

WE OFFER AN ATTRACTIVE PACKAGE

• Competitive compensation.
• A proven sales process and training program with the support you need to succeed.
• Opportunities for advancement and career growth.
• A fun, dynamic team.
• Benefits package after three months.
• Convenient, free & ample parking.
• A Positive work environment.

A position with Imagine Wireless is an excellent opportunity to apply your knowledge and experience in a rewarding setting alongside a fun team. This is certainly a position and working environment where you will get out of it what you put into the experience. Do you have the drive and commitment that it takes to succeed here? If so, we can’t wait to hear from you!

Job Types: Full-time, Permanent

Pay: $30,000.00-$36,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• Store discount
• Wellness program

Application question(s):

• How do you feel about commission?

Experience:

• sales: 1 year (preferred)

Work Location: In person