Call Center Specialist

RBM of Atlanta Mercedes-Benz

Sandy Springs, GA

RBM of Atlanta is a privately owned and operated Mercedes-Benz dealership with an innovative and storied history.

We are recognized as a 2025 J.D. Power Dealer of Excellence and the first Mercedes-Benz dealer to be honor for 8 consecutive years. Home to many automotive firsts, including the first Mercedes-Benz store to offer courtesy vehicles, the first to offer mobile service, the first to offer pick-up and delivery services, and many others. We are deeply rooted and long established in the southeast and have been Atlanta’s Mercedes-Benz Connection since 1964.

Benefits:

• Competitive hourly wage
  • Paid holidays, sick time, and vacations - Earn paid time off from your 1st day of work
  • Great work/life balance - Dealership closed on Sundays
  • Get paid every Friday by direct deposit
• Paid training and certification
  • Flexibility to train associates brand new to the automotive industry
  • Flexibility to train associates familiar with other brands, including: BMW, Lexus, Infiniti, Acura, Cadillac, Honda, Toyota, Ford, GM, Chrysler, Nissan, etc.
  • Many career paths in both service and sales available
• Competitive insurance and retirement benefits available
  • Medical and Dental coverage
  • Company contribution to Health Savings Account for eligible HDHP participants
  • Long-term and short term disability insurance
  • $25,000 company-paid life insurance for full-time employees (additional coverage available)
  • 401(k) retirement plan with company match
• Employee discounts for parts, service, detail, and vehicle purchases
• Onsite parking

SERVICE BDC CUSTOMER EXPERIENCE SPECIALIST

Essential Job Responsibilities:

This RBM Service Call Center is an integral part of the customer experience journey for our clients. BDC associates set the tone and expectations for client’s entire visit with our service department. 100% of client interaction is on the phone and computer, so you must be able to effectively communicate in a clear, empathetic, and professional tone. Patience is not just a virtue but a requirement!

• Answer incoming phone calls and online chats in order to: assist clients with scheduling quality service appointments, answer basic automotive questions, and connect clients to the correct party in the dealership.
• Actively listen to our clients and their needs. Ask questions to determine the nature of mechanical problems, service needs, or issues. Accurately record information in various computer applications during the appointment setting or issue resolution process.
• Use dealership resources, good business judgment, and customer service skills to effectively solve problems.
• Make outbound calls for service campaigns and to clients who missed their scheduled appointment.
• Make outbound calls to clients who have recently been in for service to check on satisfaction.
• Proactively communicate potential issues with customers, advisors, technicians, management and other departments to provide the best possible customer experience.
• Abide by company policy, departmental best practices/procedures, and perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

Requirements and Qualifications:

• Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
• High school diploma or the equivalent.
• Authorized to work in the USA for any employer.
• Previous experience in a similar role with similar responsibilities.
• Basic communication and problem solving skills.
• Basic mathematical skills using American units of measure.
• Physical activities include: remain stationary and communicating via phone/text/email for long periods of time, operating office equipment, and repetitive motion.