Centralus Health Hr Benefits Coordinator

Centralus Health HR Benefits Coordinator

Centralus Health Mission

Our mission is to deliver high-quality care, empower our teams to success and improve the wellbeing of the communities we serve.

Job Summary

The Benefits Coordinator serves as a primary point of contact for employees seeking assistance with Health & Welfare benefit questions and enrollment activities. This role focuses on customer service, employee education, and accurate transaction support. The purpose of this role is to ensure employees receive timely, clear, and compassionate assistance throughout their benefits experience, including escalation of complex or sensitive issues through established channels.

Job Functions

• Employee Benefits Customer Service & Support (*)

• Serve as a first-line contact for employee inquiries related to benefits eligibility, enrollment, life events, and coverage changes. (*)
• Provide clear, accurate explanations of benefit options, plan rules, and enrollment timelines using prepared materials and job aids.
• Assist employees in navigating benefit systems and completing required forms or actions.
• Route non-routine, regulatory, or complex benefit issues to appropriate Total Rewards team members.
• Support new hire onboarding and qualifying life event processing within defined service level expectations
• Open Enrollment Support (*)

• Provide direct employee assistance during Open Enrollment, including answering questions, guiding system navigation, and reinforcing deadlines. (*)
• Support communication effort execution by referencing approved materials and instructions.
• Assist with tracking participation and escalating employee issues as needed during peak enrollment periods.
• Documentation & Service Tracking (*)

• Maintain accurate case notes, employee records, and benefit documentation in designated systems.
• Ensure data integrity, privacy, and compliance with data protection regulations.
• Track recurring employee questions or issues and elevate trends to leader.
• Follow service delivery workflows, escalation protocols, and quality standards.
• Collaboration & Continuous Improvement (*)

• Participate in team training, updates, and process improvements related to benefits customer service delivery.
• Promote a positive, respectful, and service-oriented experience aligned with organizational values.
• Maintain up to date awareness of HR policies, procedures, and legal regulations.
• Employee Engagement support:
• Support employee engagement initiatives on a system-wide basis and improve employee engagement.

Important Note: (*) indicates an essential function of the job as defined by the Americans with Disabilities Act (ADA). Essential functions are the core duties that are fundamental to the position and must be performed, with or without reasonable accommodation.

Success Factors

• Customer Service Excellence: You consistently deliver a positive, respectful, and supportive experience for employees.
• Clarity & Communication: You explain benefits information in plain language and confirm employee understanding.
• Accuracy & Reliability: You complete transactions correctly and follow established procedures.
• Escalation Judgment: You recognize when issues require higher-level review and route them appropriately.
• Learning Mindset: You build working knowledge of benefit programs, systems, and policies over time
• Cross-Functional Collaboration: You build strong relationships with HR teams, ensuring seamless coordination and consistent communication across all benefit programs.

Education / Experience Qualifications

Required:

• Associate's or Bachelor's degree in business, human resources, healthcare administration, or a related field with 2+ years of experience; or
• Equivalent Experience: 6+ years of benefit administration experience.

Preferred:

• Experience in a shared services, HR operations, or benefits support environment

Physical Requirements

• Ability to remain in a stationary position for extended periods and operate standard office equipment, including computers and telephones.
• Ability to move about the workspace and attend meetings across multiple facilities, both on-site and virtually, as needed to perform essential duties.
• Ability to occasionally move or lift materials weighing up to 25 pounds.
• Must be able to work in typical office conditions, with occasional exposure to varied temperatures when traveling between sites or departments.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.