Centre Co-Ordinator / Services Administrator

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Reporting To: Split reporting between Head of Business Support, and Client Care and Services Delivery Manager

The Crann Centre based in Ovens, Ballincollig, is a registered charity providing lifelong support for people of all ages living with neuro-physical disabilities, and their families.

This role is a split responsibility role, between two key business areas, including facilities management and services administration. This person will play a crucial role in ensuring the smooth operation of our facilities and effective client support in services. The role requires a dynamic individual with excellent organisational skills and the ability to multitask.

This is a full-time position, 37.5 hours per week, working 9am – 5pm, Monday – Friday, onsite.

Responsibilities:

Business Support

· Facilities Management:

o Manage contracts with third-party providers.

o Review contracts and address day-to-day issues within the centre.

· Security Systems:

o Set up CCTV and electronic gates on a weekly basis.

· Office Management

o Handle weekly ordering and stock management.

· Room Bookings

o Manage contracts and bookings from external individuals.

· Health and Safety Support

o Monthly building walk arounds to ensure Health and Safety standards are kept

o Complete actions arising from the building walk around

o Address any Health and Safety concerns in the organisation

· PPPG Maintenance

o Support the maintenance of Policies, Procedures, Protocols, and Guidelines (PPPGs).

o Ensure annual review cycles are adhered to

Client Services

• Client Scheduling
• Liaise with service managers re management of waitlists and coordination of appointments
• Schedule clients for service appointments
• Use of digital solutions and CRMs to complete
• CRM Management
• Upload and maintain accurate records on Salesforce
• Ensure CRM data quality
• Administrative Support
• Provide administrative support to the services team as needed

· Process improvement

• Be innovative and identify opportunities for continuous improvement

Skills/ Experience/ Personal Attributes

• Experience and confidence in managing third party contractors.
• Experience with Salesforce or similar CRM systems.
• Strong administrative skills.
• Excellent communication skills and ability to work collaboratively.
• Highly organised with the ability to multitask and prioritise effectively.
• Strong problem-solving skills and the ability to handle issues proactively.
• A customer-focused approach with a commitment to providing excellent service.
• Understanding of health and safety regulations and practices – desirable.
• Experience in maintaining organisational policies and guidelines - desirable.

This role offers an exciting opportunity to be at the heart of our operations, ensuring both our business support and service delivery functions run smoothly. If you are a proactive, organised, and detail-oriented individual, we would love to hear from you.

Please apply with a cover letter and CV to dgriffin@cranncentre.ie by Tuesday 21st April 2026.

Pay: €40,000.00 per year

Benefits:

• Company pension
• Employee assistance program
• On-site parking

Work Location: In person