Certified Medical Assistant

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POSITION TITLE: Certified Medical Assistant/ Office Admin

RESPONSIBLE TO: Office Manager

STATUS: Part-time 20 hours

COMPENSATION: 20 -25/hr. DOE

Overview

PROVOKE Health — a functional medicine and integrative healthcare practice that collaborates with patients to rekindle their confidence and improve their resiliency through the creation and co-management of personalized treatment plans — is seeking a dedicated and organized part-time Certified Medical Assistant/ Office Admin for its Lutz, Florida, clinic location.

Serving in a dual clinical and administrative capacity, the part-time Certified Medical Assistant is a key hire for the practice, with responsibilities in both patient support and front office. If you’re a Certified Medical Assistant with at least five (5) years of clinical experience, and you’re interested in joining a healthcare practice that offers opportunities for professional growth and career advancement, then this might be the ideal position for you.

Required Knowledge and Experience

Successful candidates must be certified as a medical assistant (CMA), have at least five (5) years of medical office experience, and have strong communication and interpersonal skills, as well as an understanding of the importance of exceptional patient care and service. The ideal candidate is comfortable working in a clinic environment with little to no supervision, is accustomed to following protocol, is entrepreneurial yet considers themselves to be a team player and is extremely comfortable with a dynamic mix of clinical duties and administrative responsibilities.

Major Job Responsibilities

Clinical duties include:

• Prepare exam rooms and ensure equipment is sterilized and ready for use.
• Collect and record patient vital signs, medical histories, and other relevant information.
• Assist healthcare providers with patient exams, procedures, and treatments.
• Administer injections, draw blood, and perform basic laboratory tests.
• Educate patients on post-care instructions, medications, and general health practices.

Office Management

· Schedule patient appointments, manage calendars, and handle rescheduling or cancellations.

· Assistant with the verification of patient insurance information, including working with other staff to manage pre-care authorizations.

· Greet patients warmly and professionally upon arrival at the clinic.

· Process payments, manage billing inquiries, and maintain accurate financial records.

· Answer phone calls and respond to email messages promptly.

· Maintain the cleanliness and organization of the clinic’s reception and waiting areas.

Specific Qualifications and Requirements

• High school diploma or equivalent.
• Current Certified Medical Assistant (CMA) designation.
• Current CPR certification.
• At least five (5) years of experience in a medical office or healthcare setting.
• Strong multitasking, organizational, and communication skills.
• Familiarity with electronic medical records (EMR) systems.
• Ability to maintain a professional demeanor and handle sensitive information with confidentiality.
• Demonstrated success with multitasking and working as an integral part of a high-functioning team responsible for the care of others.
• Excellent oral and written communication skills.
• Proficient in basic computer operation, including but not limited to navigating the Internet, working in Microsoft Word & Excel, and corresponding via email and text.
• Basic math skills to manage cash, change, checks, and credit card transactions.
• Ability to maintain confidentiality and follow HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Interest in/passion for living a healthy lifestyle.
• Must be willing to take — and be able to pass — a criminal background test.
• Fluency in additional languages — including ‘medical terminology’ and Spanish — is a plus but not required.

ABOUT PROVOKE HEALTH

About Us: PROVOKE Health is a pioneering healthcare practice specializing in functional medicine and integrative healthcare. Our mission is to collaborate with patients, guiding them in rekindling their confidence and improving their resiliency through the creation and co-management of personalized treatment plans. At PROVOKE Health, we are committed to motivating patients, fostering a deep understanding of their health journey, and providing comprehensive care that respects each individual’s needs and choices. Our practice stands out in its commitment to innovative, patient-motivated strategies, and its acceptance of both cash and health insurance for select treatments, ensuring accessibility and quality care for those living with or seeking to avoid complex and chronic health conditions.

Areas of Practice: At PROVOKE Health, we focus on identifying the root causes of complex and multisystem health problems. Our areas of practice include:

• Mold exposure
• Postural Orthostatic Tachycardia Syndrome (POTS)
• Myalgic encephalomyelitis/chronic fatigue syndrome (ME/CFS)
• Cardiovascular Disease
• Environmentally acquired illness (EAI)
• Chronic Inflammatory Response Syndrome (CIRS)
• Celiac disease and other food sensitivities
• Depression, anxiety, and other mental illnesses
• Long Covid
• Hypothyroid and Hashimoto’s Thyroiditis
• Small Intestinal Bacterial Overgrowth (SIBO) & Small Intestinal Fungal Overgrowth (SIFO)
• Type 2 Diabetes & Pre-Diabetes
• Adrenal Fatigue
• Medically Supervised Detox
• Chronic Inflammation
• Irritable Bowel Syndrome (IBS)
• Post Cancer Treatment Rehabilitation
• Gut Dysbiosis & Leaky Gut Syndrome
• Lyme Disease
• Obesity & Weight Loss
• Mast Cell Activation Syndrome
• Multiple Chemical Sensitivities
• Neuropsychiatric Disorders
• Women’s Health

Core Values: At PROVOKE Health, our core values are the essence of our operational and cultural identity. They articulate what we stand for, delineating a blueprint for expected behaviors and skills. These values are the heartbeat of our culture — fundamental, enduring, and actionable:

• Patients Before Profits: We believe patients are people, not numbers. If we treat our patients well and focus our energy and talents on motivating them and reviving their health and overall well- being, the profits will follow.
• Breakthrough Thinking: Instead of following conventional or traditional approaches, we are committed to thinking creatively and unconventionally — especially when seeking to diagnose and solve for complex health problems.
• Better Quality of Life: It’s what we offer our patients and want for ourselves. Life quality is the currency of our healthcare practice, emphasizing the importance of both patients and employees earning and valuing their quality of life through dedication and smart work.
• Unwavering Accountability: We hold ourselves reliable for our words and accountable for our actions and their consequences. As a result, we value reliability as a cornerstone of integrity and always assume ownership of our mistakes as well as the responsibility to learn from them and work towards rectifying any negative impact caused.
• Empowering Choice: Understanding that each person’s journey to good health is unique, we are devoted to empowering patients through personalized care that respects their personal choices and values.

We are an Equal Opportunity Employer: Functional Health Care Group, PLLC, (DBA, PROVOKE Health), is an equal employment opportunity employer and does not tolerate any form of unlawful discrimination. All employment decisions at PROVOKE Health are based on merit and to the principle of equal employment opportunity. In keeping with both the letter and spirit of this policy, PROVOKE Health is committed to recruiting, hiring, training, and promoting into all job levels the most qualified persons without regard to race, color, religion, genetic information, gender, gender identity, sexual orientation, national origin, age, disability, veteran’s status, or any other protected characteristic.

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Opportunities for advancement

Application Question(s):

• Are you a certified medical assistant?

Experience:

• Medical: 5 years (Required)

License/Certification:

• BLS Certification (Required)

Ability to Commute:

• Port Richey, FL 33549 (Required)

Work Location: In person