Change Coordinator

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Description:
Are you ready to grow your career in our global tech hub?

Zurich Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!

In the post-pandemic world, travel insurance is more important than ever. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey.

So, what’s the job?

You’ll coordinate the end-to-end lifecycle of IT changes—from submission, assessment, approval, and scheduling through implementation and closure.

You’ll ensure all change requests are accurately logged, categorized, prioritized, and documented in the ITSM tool.

You’ll validate risk, impact, dependencies, rollback plans, and testing evidence for all changes.

You’ll manage Standard, Normal, and Emergency Changes in line with defined procedures.

You’ll facilitate Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.

You’ll prepare and distribute CAB agendas, change summaries, impact assessments, and post-meeting minutes.

You’ll ensure changes comply with governance, audit, and regulatory requirements.

You’ll ensure timely completion of Post Implementation Reviews (PIRs) and closure of change records.

You’ll track failed or backed-out changes and support Root Cause Analysis (RCA).

You’ll analyze change trends (e.g., success rate, emergency changes, failures) and recommend improvements.

You’ll maintain change documentation, calendars, runbooks, and SOPs.

You’ll liaise with Application, Infrastructure, Network, Security, and Vendor teams.

You’ll communicate change schedules, outages, risks, and outcomes to stakeholders.

You’ll coordinate cross-team dependencies and resolve conflicts during change windows.

You’ll ensure all contact and interactions are of the highest standards, communicating clearly and appropriately to stakeholders.

You’ll collaborate and provide regular reporting and updates with key stakeholders across the Cover-More Group.

You’ll ensure all communication aligns with the delivery of the Brand Promise to stakeholders.

And what are we looking for?

You’ll bring 3–4 years of experience in Change Management, IT Operations, or Service Management.

You’ll demonstrate hands-on experience supporting enterprise-scale IT environments.

You’ll have experience working in 24x7 production environments (preferred).

You’ll showcase excellent communication and coordination skills.

You’ll remain calm, composed, and decisive under pressure.

You’ll apply strong analytical, problem-solving, and stakeholder management abilities.

You’ll demonstrate strong documentation and reporting skills.

You’ll hold a Bachelor’s degree in Engineering, Computer Science, or a related field (preferred).

You’ll have ITIL v3 or ITIL 4 Foundation certification (highly desirable).

You’ll bring additional certifications in Service Management or Cloud (a plus).

You’ll possess strong knowledge of ITIL processes, including Incident, Problem, and Change Management.

You’ll demonstrate a strong understanding of ITIL Change Management processes.

You’ll have working knowledge of ITSM tools such as ServiceNow, Remedy, Jira Service Management, or equivalent.

You’ll have familiarity with release management and deployment coordination.

You’ll demonstrate a basic understanding of infrastructure, applications, cloud, and network components.

You’ll apply strong organizational and coordination skills with keen attention to detail.

You’ll effectively manage multiple changes and priorities under tight timelines.

You’ll demonstrate strong risk awareness and decision-making capability.

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

We have more than 2600 employees worldwide: we’re a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.

We also offer some other perks including:
Mediclaim insurance cover in case of any health emergency

Coverage under group personal accident insurance

Flexible and compressed work weeks and hybrid working options.

Generous range of paid leave – 21 annual leave days, 6 sick leave days, 12 public holidays

An extra day off for you to take on your birthday or your annual work anniversary.

Apply today and let’s go great places together!

#LI-Hybrid