Chief Operating Officer (Coo)

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. Travel will be required to build working relationships, collaboration, design, strategy, and alignment.

The Opportunity:

We're seeking a highly experienced, dynamic, and results-oriented Chief Operating Officer (COO) to join our executive leadership team. This is a pivotal role that will have end-to-end responsibility for the company’s day-to-day operational performance and execution against strategic objectives. In partnership with the CEO, this role will lead our company transformation efforts. The COO will drive alignment across departments, optimize key internal and external functions, and serve as a key driver of growth, scale, and value creation. As the operational right-hand to the CEO, you will translate high-level strategy into actionable plans and outcomes, ensuring efficient and effective execution across the organization.

Key Responsibilities:

• Operational Leadership & Strategy Execution:

  • Translate the CEO's vision and high-level strategic objectives into clear, actionable operational plans and measurable outcomes.

  • Develop and implement operational policies, procedures, and best practices to enhance overall performance and consistency.

  • Monitor operational performance against key metrics and targets, identifying areas for improvement and implementing corrective actions.

  • Lead cross-functional initiatives to improve operational excellence, streamline workflows, and enhance customer satisfaction.

• Company Transformation Leadership:

  • In close partnership with the CEO, spearhead and manage major company-wide transformation initiatives.

  • Identify critical areas for operational and organizational change, developing comprehensive plans to achieve desired outcomes.

  • Drive adoption of new processes, technologies, and organizational structures to support the company's strategic evolution.

  • Communicate transformation progress, challenges, and successes to all stakeholders, ensuring alignment and buy-in.

• Team Leadership & Management:

  • Directly lead and mentor critical operational functions, including:

    • Customer Success: Oversee strategies to maximize customer satisfaction, retention, and lifetime value, including driving the strategy for service delivery models tailored for a SaaS technology company.

    • Mergers & Acquisitions (M&A): Lead the operational integration of acquired companies, ensuring seamless transitions and value realization.

    • Support: Enhance customer support operations, driving efficiency and responsiveness to deliver exceptional service.

    • Information Technology (IT): Lead the company's internal IT functions, ensuring robust and secure technology systems to support business operations.

    • Value Creation Programs: Develop and execute initiatives aimed at driving significant business value and growth.

  • Foster a culture of accountability, continuous improvement, and operational excellence within direct reports and across the organization.

  • Recruit, develop, and retain high-performing operational talent.

• Cross-Functional Alignment & Collaboration:

  • Drive strong alignment and collaboration across all departments (e.g., product, engineering, sales, marketing, finance, HR) to ensure cohesive execution of company goals.

  • Act as a central point of coordination for major initiatives, ensuring resources are optimized and interdependencies are managed effectively.

  • Communicate operational performance, challenges, and opportunities effectively to the CEO and other executive stakeholders.

• Growth, Scale & Value Creation:

  • Identify and implement opportunities for operational improvements that support rapid company growth and scalability.

  • Proactively anticipate operational challenges associated with growth and develop proactive solutions.

  • Contribute significantly to identifying and realizing new revenue streams and cost efficiencies.

• 
  Bachelor’s degree required

• Graduate Program (MBA, MIB or Masters): MBA or related advanced degree a plus.

• 15+ years of progressive leadership experience in operations, with at least 7 years in a senior executive role (e.g., VP of Operations, Head of Operations, or COO) within a SaaS technology company or similar fast-growing tech environment.

• Demonstrated expertise in developing and implementing effective service delivery models for SaaS products.

• Proven experience in driving customer success strategies that enhance customer lifetime value and reduce churn in a recurring revenue business.

• Proven ability to lead and optimize internal IT functions, ensuring robust and secure technology landscapes.

• Demonstrated experience in leading successful company-wide transformation initiatives.

• Proven track record of successfully scaling operations in a high-growth environment.

• Exceptional strategic thinking and problem-solving abilities, with a strong bias for action and results.

• Strong financial acumen and experience managing large operational budgets.

• Ability to thrive in a fast-paced, dynamic, and evolving environment.

• Experience working closely with a CEO and Board of Directors.

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or Hierarchy.
• Compensation packages based on experience and desired skill set

Compensation Package:

• Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity.

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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