Claims Consultant

Suncorp Group is home to some of Australia and New Zealand’s biggest and most trusted names in insurance, banking and superannuation including market leading brands.

Suncorp New Zealand strives to protect the wellbeing of Kiwis and to ensure that we are there for the moments that matter. Our purpose is building futures and protecting what matters. It is what drives us and gives meaning to every action we take.

We have a Full Time Permanent opportunity that have come up for a Claims Consultants to join our motor Claims teams in Wellington, Auckland & Christchurch. This is a dynamic inbound contact centre role where you will support our key partners and their customers. In this role you will be empowered to provide solutions that ensure an outstanding service experience. We are looking for candidates that can provide a high level of empathy and commitment to delivering an excellent customer experience. We can teach you everything you need to know about Insurance, however Insurance experience would be an advantage for the right candidate.

In a 37.5 hour working week you would be placed on a set shift, 7.5 hours per day Monday-Friday between 8am and 5:30pm. You may also be working on a roster to accommodate the extended hours of operation which are: Monday – Friday from 5:30-6:30pm and Saturday 9am – 5pm (including public holidays).

Your key responsibilities will include:

• Provide an exceptional level of customer service and be the primary point of contact for customers
• Provide case management; maintaining a portfolio of claims
• Advise customers of their policy entitlements, lodge customer claims and explain the claims and repair processes as required
• Set expectations on the claims process whilst providing the right solution to meet the customer’s needs

What you will need to succeed:

• Proven success in a fast-paced customer service role
• A drive to meet performance KPI’s and deliver exceptional results
• Exceptional phone skills and a passion for helping people over the phone
• Solution focused with strong problem-solving abilities
• Excellent communication skills, both verbal and written
• Strong attention to detail and positive attitude
• Flexible and resilient with the ability to cope under pressure
• Comfortable using multiple company, supplier and technology systems

What we can offer you:

• Free life, salary continuance and trauma insurance cover
• Discounts on Asteron Life and Vero insurance
• Flexible leave of up to four days per year in addition to annual leave
• Positive, inclusive team environment where we welcome individuality and celebrate diversity
• Flexible work arrangements embracing a healthy work/life balance
• $250 annually for gym membership or hobbies
• Ongoing learning and development opportunities

About Suncorp NZ

We’re proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand’s most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you’ll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.

If this role sounds like the opportunity for you, apply online today!

Advertised: 22 Nov 2024 New Zealand Daylight Time
Applications close: 13 Dec 2024 New Zealand Daylight Time