Client Access Coordinator

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Client Access Coordinator –Adolescent Mental Health Clinic (Full-Time)
HavenRise Academy of Jacksonville, FL

Be the first warm welcome for families beginning their journey toward healing. As our Client Access Coordinator, you will lead the overall patient access process—from answering inquiry calls and responding to referrals to coordinating assessments and ensuring thorough documentation and smooth hand-offs to clinical teams. Your work keeps care moving efficiently while maintaining confidentiality and following company guidelines.

Why Join HavenRise?

• Founding Team Opportunity – Influence how our intake process is built and refined.
• Mission-driven work – Be part of a team committed to transforming adolescent mental health care.
• Collaborative Environment – Work closely with clinical, outreach, and administrative teams.
• Impact from Day One– Your work directly shapes the client and family experience.

Your Role

• Answer incoming calls from patients, families, and referral sources; explain services and access steps.
• Schedule follow-up appointments/calls; respond to questions about service availability and processes.
• Collect and verify demographics, insurance, and intake forms. Obtain and verify consents, insurance details, and government-issued IDs prior to assessment.
• Schedule evaluations and admissions.
• Explain services, processes, and financial details with empathy.
• Maintain accurate records in the EMR system.
• Collaborate with outreach and clinical teams.
• Initiate outbound referrals when appropriate to connect families with the right level of care.

What We’re Looking For

• Must have at least 2 years in an intake/admissions role within healthcare, behavioral health, or social services.
• Strong communication skills and a welcoming demeanor.
• Knowledge of insurance verification.
• Organized, detail-oriented, and able to multitask.
• Comfortable in a start-up environment where processes evolve.

Location: Jacksonville, FL
Schedule: Full-Time

Hourly pay range of $22 to $26, commensurate with experience and qualifications.

Join us in creating a place where families feel supported from the very first call.

Apply today and help us set the standard for compassionate, client-centered care at HavenRise Academy.

Equal Employment Opportunity (EEO) Statement
HavenRise Academy of Jacksonville, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

E-Verify Notice
HavenRise Academy of Jacksonville, LLC participates in the U.S. Department of Homeland Security’s E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit www.e-verify.gov .

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What Electronic Medical Record or CRM do you have experience with?

Experience:

• Behavioral health: 1 year (Preferred)
• Healthcare Intake/Admissions: 2 years (Required)

Work Location: In person