Client Care Team Member- St. Albert

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Are you an experienced client care team member who is passionate about making a meaningful difference in people's lives?

Are you seeking a part-time job with benefits?

Do you want to be part of a vibrant, supportive team?

Job Description

Reporting to the Office Manager, this part-time position is responsible for carrying out the administrative duties and procedures that support the effective and efficient delivery of mental health services by the practitioners and director. As the first point of contact for clients, this position plays an instrumental role in creating an environment that is safe and welcoming. Comfortable with technology, the Client Care Team have a strong ability to prioritize while maintaining flexibility of their duties and tasks dependent on client and practitioner needs. Please note that this is a growth position for the company.

Roles and Responsibilities:

Answer incoming calls, emails and texts in a warm and professional manner

Maintain confidentiality of client information at all times

Screen the needs and interests of potential clients inquiring about appointments and therapists

Match potential clients with skills, interests, schedule, and cost of our practitioners and students; schedule initial appointments and follow all new client intake procedures.

Respond to client concerns and questions, including assisting with scheduling, registering in groups and talks, and providing invoices.

Provide administrative support to practitioners.

Other duties as required including copying/filing/faxing/scanning, mail management, newsletter and mailing lists, office supply management, etc.

Assist and support practitioners and senior office staff with bookkeeping and billing

Assist on projects as needed and provided by the OM

Over time you will also be crosstrained on third party and direct billing, assisting with the deposit and other financial responsibilities around the office.

Education and Experience

Post-secondary education in administration, business or related field; comparable job-based experience will be considered

3-5 years of administrative/office reception experience; preference will be given to candidates with experience in a related field

Fluency with standard office-related software is required

Some understanding of, or experience in, the mental health field preferred

A combination of education and experience will be considered

Experience with third-party billing, insurance companies or financial manners is considered an asset.

Key Competencies:

Flexibility; the ability to change priorities of daily work as required
Communication proficiency, both written and verbal
Teamwork and collaboration skills
Strong customer/client focus
Detail-oriented and strong organizational skills
Sound judgment and problem solving
Ability to self-manage time according to priorities
High integrity and professionalism
Technical ability, including: competency with standard office-related software,
ability to learn the specific complex software programs used by River's Edge Counselling Centre to ensure good team communication, accurate record-keeping and completion of all office procedures

Professional problem solving stills.

Learn more: https://www.riversedgecounselling.com/join-our-team-admin

Hours of Work:

This is a part-time position of approximately 20-30 hours per week. The perfect applicant will be looking for an opportunity that allows them some flexibility in their hours, and who also has flexibility to offer.

Preference will be given to candidates who live in the community of St. Albert.

Compensation:

$ 21 / hour following a probationary period

$ 19 / hour for the first 3 months during the probationary training period
Vacation, Benefits and HSA provided

Start Date:

Ideal start date is August 5th, 2025, but may be negotiated with the right candidate. The first 2-3 weeks will involve a full-time orientation (Monday- Friday 9-5), and then will fall into the part-time job schedule.

To Apply:

** Please note- Resumes will be accepted until July 6th , 2025. Resumes will be reviewed and video interviews will be sent to selected candidates. If successful you will be asked to come for an in-person interview the week of July 15, 2025.

Apply to Indeed with a resume & cover letter (applicants who do not submit a cover letter will not have their résumés reviewed). Candidates being considered will be invited to answer a few pre-interview questions by video (within a user-friendly video hiring platform). In-person interviews will then be scheduled with the owner and office manager.

Located in St. Albert, Rivers Edge Counselling Centre is committed to providing counselling and psychological services to individuals, couples and families from a holistic perspective that helps people live their lives with a greater sense of purpose, peace, connection to others and understanding of self. We are committed to creating a welcoming, safe place for people to heal and grow and to create a community of professionals devoted to excellence in care, ongoing learning and collegial support.

* Please note that we are unable to consider past or present clients for this position.

We thank all applicants for your interest, however only those considered will be contacted directly.

Job Type: Part-time

Pay: $22.00 per hour

Benefits:

• Extended health care
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Application deadline: 2025-07-06
Expected start date: 2025-08-05