Client Director

• Consistently and solidly demonstrate the ability to develop and grow strong, long-term client partnerships that result in strong revenue generation
• Have an influencing presence internally and externally and communicate ideas in a way that persuades others to buy-in and take action – at all levels of the client organization
• Nurture account development by creating winning proposals and pitches, and continuously listening for additional client needs
• Know clients’ businesses, as well as objectives, and offer value-added consulting to help them understand and activate on customer-centric strategies, using the full breadth of our portfolio
• Understand the clients' internal structure and translate this into actionable account plans across all DMU's to maximize growth across the account (upsell & cross-sell)
• Foster strong client loyalty through the demonstration of exceptional engagement execution and client service skills

• Oversee and execute on key client projects focused on consumer insights, transformation, customer/employee experience, and brand/marketing strategy, while seamlessly working across topics and accounts
• Provide continual strategic thinking and added value to clients and internal execution teams to ensure that we answer the client’s business challenge and helping to move the client organization forward
• Deliver strategic, influential presentations and other forms of client communications for audiences from front-line to executives
• Plan, design, and facilitate multi-disciplinary client workshops
• Foster collaboration with multiple capabilities at Human8, weaving appropriate competencies together for a cohesive result

• Internally lead and coordinate teams across projects, which will include managing resource across the account, coach people towards best-in-class delivery, lead by example on building client relationships, ...
• Advise project managers and other team members on how to navigate through project planning and execution (e.g., provide guidance on how to structure a project, review project deliverables for their ability to address client challenges)

• Strong relationship builder with senior client stakeholders – directly managing key senior client relationships and working closely with them on a daily basis.
• See all the angles to best position our platform to fit a clients' project needs.
• Natural problem solver and trusted advisor to clients, never shy of presenting a point of view to deliver on client objectives.
• Set the gold standard for top account management in collaboration with a Global Account Partner where applicable.
• Excellent performer and companywide example in account relationship management and consistently deliver strong delivery performance.
• Recognized as a go-to person for specific research / business / industry expertise.
• An excellent communicator, both internally and externally, inspiring audiences and building engagement.
• Collaborative to the core. Recognizes the value and importance of culture in creating a business that inspires people to thrive, respects the value of teamwork within the wider business, Human8 and across the external collaborator network, and builds client loyalty through the delivery of exceptional work.

• 10 Years of experience + Master degree in the full spectrum of Business or Marketing of which 6 years of experience in consulting
• Strong knowledge of Quantitative Research
• Fluent in English and Dutch
• Must be willing to come in 3 days/week (with flexibility)

Department

Client Teams

Employment Type

Permanent - Full Time

Location

Rotterdam

Workplace type

Hybrid