Client Intake Assistant

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Introduction:
For more than 30 years, the Carbone name has been synonymous with delivering great outcomes for clients.

Fostering an engaged, diverse and inclusive workforce, we are committed to driving a high performing company culture that employees will benefit from.

Description:
Carbone Lawyers is seeking a dedicated Client Intake Assistant to join our team in a full-time capacity. As a Client Intake Assistant, you will be responsible for:

• Managing all new client incoming enquiries via phone, email, and online platforms
• Collecting relevant client data
• Ensuring accurate data entry into our case management system
• Referring calls and enquiries to relevant stakeholders
• Ensuring phones are responded to expeditiously

When not responding to enquiries, performing Paralegal tasks such as

• Preparing legal correspondence and court documents;
• General administrative tasks such as filing, photocopying, scanning, binding, etc;
• File management using our legal management software;
• Preparing and editing correspondence

The ideal candidate will possess excellent communication skills, a compassionate approach to client care, strong organisational abilities, and an understanding of confidentiality requirements within a legal setting. You will be comfortable working in a call center type of environment where responding to phone calls is an absolute priority.

Skills and Experiences:
You will ideally be currently completing your undergraduate studies and available to work full-time. You will have:

• Excellent communication skills, both verbal and written
• Strong attention to detail and accuracy
• Ability to handle sensitive and confidential information with integrity
• Experience in high volume customer service or call centre roles within a legal or professional services environment
• Adept at multitasking and managing time effectively in a fast-paced work environment
• Strong organisational skills and the ability to prioritise tasks efficiently
• A positive attitude and willingness to work collaboratively as part of a team