Client Manager

Think HQ is seeking a Client Manager to join our Client Management team, supporting complex, purpose-led projects that create positive impact. You’ll work across integrated campaigns spanning creative, PR, events, and audience-specific communications.

As a fully integrated, award-winning positive change agency that does it all, we create communications powered by collaboration. With a team of 100+ specialists that reflects today’s Australia, we know how to make the connections that count. From our Melbourne and Sydney offices, we combine national reach with local insight.

As the only B-Corp certified agency of our size, we take creating positive change seriously – it’s not just a value, but a measurable outcome.

As Client Manager, reporting into the Senior Client Director / Client Director, you’ll have the opportunity to collaborate with every team to deliver brilliant work for our clients. A master multi-tasker, you dive into your work with focus and confidence, staying calm under pressure and always getting the job done.

You have great instincts and know when to ask the right questions, taking ownership of your work to deliver high-quality results on time and within budget.

You’ll be responsible for managing the day-to-day client communications and project management of our integrated projects.

Responsibilities include:

• Supporting the delivery of integrated communications campaigns, managing all aspects of project management including timelines, budgets, scope and deliverables.
• Working to grow strong, positive client relationships built on trust to foster organic growth.
• Managing day-to-day client relationships and owning project administration, including WIP documents, meeting agendas and reporting.
• Co-ordinating client and internal feedback and communications, including preparation of clear, high-quality briefs.
• Proactively identifying and providing solutions for issues, escalating to senior team members when needed.
• Maintaining attention to detail – overseeing material dispatch and ensuring quality standards are met. Supporting our Business Development team in the development of proposals and tenders.

You have:

• A degree in a related field, or equivalent experience.
• Previous agency experience in a client-facing role.
• Knowledge of the production process.
• Experience working with government clients is an advantage, but not required.
• Excellent communication and people skills.
• Critical thinking abilities with a knack for problem-solving.
• Strong project and time management.
• Exceptional attention to detail and ability to work under pressure.

Don’t worry if you don’t tick every requirement for this role – our priority is a talented and motivated individual with a positive attitude who is willing to learn, grow and collaborate. We’re looking for someone who is a great fit for our team in values and personality.

What we offer:

• A supportive team that’s genuinely invested in your professional growth
• Access to wellbeing support and coaching through our employee assistance program, delivered by leading social enterprise Hey Mate
• Ongoing learning opportunities, including regular Lunch and Learn sessions and access to training through our Advertising Council Australia membership
• A truly inclusive workplace, underpinned by policies such as paid parental leave and gender affirmation leave
• A hybrid work approach that balances time in the office with flexibility to work remotely, depending on what works best for the team and the business. Our core office days are Monday, Wednesday and Friday, with the option to work from home on Tuesdays and Thursdays

Part-time and flexible work arrangements can be considered. Think HQ is a family-friendly, hybrid workplace.

Think HQ values inclusion and diversity. We welcome and actively encourage applications from people of all ages, abilities, and cultures, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ people, people from our multicultural communities, or who speak a language other than English, people with disabilities, older Australians and parents returning to the workforce.

Please include a cover letter so we can understand your experience and motivation for joining Think HQ. Applications without a cover letter won’t be considered.