Client Partner

Title: Client Partner

Location: Pune

Job Title: Client Partner / Client Success Manager

Job Summary:

We are seeking an experienced Client Partner / Client Success Manager to drive business growth, foster strong client relationships, and ensure exceptional service delivery. The ideal candidate will have a proven track record in managing global clients, preferably in the IT services sector, with experience in GCC (Global Capability Center) environments.

Key Responsibilities:

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  Build and maintain strong relationships with key decision-makers (CXO, VP, Director levels) to understand client needs, address concerns, and identify opportunities for growth.
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  Identify and pursue opportunities to upsell and cross-sell services to existing clients, driving revenue growth and expansion.
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  Increase client engagement through regular interactions, meetings, and feedback sessions to ensure client satisfaction and loyalty.
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  Collaborate with Delivery Managers and HR teams to ensure internal teams are aligned with client needs, and performance metrics are met.
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  Work with technical teams to resolve client issues and incidents promptly, ensuring services are delivered according to agreed service definitions and SLAs.
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  Conduct thorough needs analysis to understand client requirements and develop tailored solutions to meet their needs.

Requirements:

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  15 years of experience in IT services sector, with at least 8 years of experience in managing BFSI clients.
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  Experience working in Global Capability Centers (GCCs) is essential.
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  Experience in Enterprise SaaS solutions is preferred.
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  Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
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  Team Player: Strong team player with the ability to collaborate with cross-functional teams.

Company Description: Bits in Glass - India

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  Industry Leader:
  • 
    Bits in Glass(BIG) has been in business for more than 20 years. In 2021 Bits in Glass joined hands with Crochet Technologies, forming a larger organization under the Bits In Glass brand to better serve customers across the globe.
  • 
    Offices across three locations in India: Pune, Hyderabad & Chandigarh.
  • Operating in the United States, Canada, United Kingdom, and India.