Client Relations & Follow-Up Specialist (Remote)

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About Us:

Samson Training delivers high-quality training programmes across Ireland and the UK. We are seeking a proactive and detail-oriented individual to support our client relations and follow-up activities.

Role Overview:

We are looking for a motivated Client Relations & Follow-Up Specialist to manage ongoing communication with our clients. This role involves making follow-up calls, sending emails, and maintaining positive client relationships to ensure smooth coordination of training schedules and services.

Key Responsibilities:

• Make follow-up calls to existing and prospective clients.
• Send timely email follow-ups regarding bookings, course information, and documentation.
• Maintain records of client interactions and update databases accordingly.
• Build strong client relationships through clear, professional communication.
• Provide support to the management team with client coordination and feedback collection.

Requirements:

• Excellent communication skills in English (both spoken and written).
• Strong organisational skills and attention to detail.
• Previous experience in customer service, telesales, or client follow-up is preferred.
• Access to a reliable internet connection and suitable home-working setup.

Job Type: Full-time

Pay: From €1,278.00 per month

Benefits:

• Work from home