Client Support Worker

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Role: Client Support Worker

Location: Office Based - Main Letterkenny Base with possible outreach locations as required

Hours: 35 hrs per week: Full-time

Salary 50,941.80 per annum

Annual Leave: 5 weeks p.a plus pro rata gift hours over Christmas and Bank Holidays dependent on agreed days worked with management. All leaves are allocated pro rata dependent on start date.

Our Organisation

Donegal Sexual Abuse & Rape Crisis Centre has been supporting and empowering survivors of

sexual violence in Co. Donegal and surrounding areas since 1997. We enable survivors to take

control of their recovery in a person-centred way, improving mental and physical wellbeing,

and raising future aspirations. We provide independent, free and confidential services in an

environment where survivors can receive trauma-informed, specialist support from our

experienced and friendly team of staff and volunteers.

Job Description

Main Duties & Responsibilities to include:

The post holder will provide dedicated and specialist advocacy support to clients aged 12 + and their loved ones of all genders and gender identities in Co. Donegal and surrounding areas as required. They will work within a Rape Crisis setting to provide pro-active, survivor- led support to service users, including supporting them to access and understand the criminal justice system and support mechanisms. They will build and maintain relationships with key stakeholders, as well as help to increase and improve access to DRCC’s services for anyone affected by sexual violence both recent and/or historical.

 Provide pro-active, client led support to anyone affected by sexual violence of all

genders aged 12+ working with the relevant support services including An Garda

Siochana, SATU – Sexual Assault Treatment Unit, referrers, clients and potential clients,

parents/guardians

 To facilitate trauma informed, empowerment based, practical and emotional support,

information and advocacy to survivors who have experienced, are experiencing sexual

violence

 Client support will include:

o Responding to crisis calls

o Welcoming and introducing potential clients to the centre and informing them of

our various services

o Assisting in ensuring clients and their supporters are provided with a calm, safe

space including welcoming current clients and their supporters to the centre

o Organising and undertaking client intake appointments

o Organising and assisting with client plans

o To carry out and regularly review risk assessments for clients and new referrals

o Undertaking referral/client follow up/check in calls

o Garda Accompaniment, Court Accompaniment and occasional SATU

Accompaniment -if required

o Providing information on the legal process including reporting, making a

statement and court proceedings and process

o Providing information on the preparation of Victim Impact Statements

o Co-facilitating parent/guardian group and any other upcoming groups

o Assisting in delivery of DRCC training programmes

o Assisting with delivery of information talks and fundraising events

o Identifying suitable referral pathways and carrying out referrals and/or

signposting to other agencies and services as appropriate in consultation with

the client

 Demonstrate a commitment to Donegal Rape Crisis Service Values and practice

 To maintain good practice standards at all times

 To work closely with DRCC team maintaing client confidentiality and adhering to GDPR

 To build and maintain a local information base and positive working relationships

 To participate in the development of special projects as agreed by the Service Manager

 To actively engage in the Donegal Rape Crisis supervision and appraisal model

 To be committed to your own personal development

 To support volunteers in their professional development

 To keep accurate records and information in line with GDPR and Donegal Rape Crisis

policies and procedures

 To maintain information, record keeping, database and monitoring systems and collate

data as required by the service

 To keep manager updated re mandatory reporting.

 To provide reports in line with agreed practices and procedures as requested by the

Manager

 Proactively seek feedback from service users in line with DRCC’s monitoring and

evaluation procedures, and to ensure feedback from survivors shapes and informs the

work of the service.

 Produce funder reports and statistics as required.

 Participate in preparation of service statistics for DRCC at regular intervals.

 To work on a flexible basis within the overall number of contracted hours to provide an accessible service to all survivors. This may include evening and/or weekend work as required

 To attend external meetings and training events and represent DRCC when required

 To attend and participate in team and other DRCC meetings as required

 To contribute to the development of Donegal Rape Crisis Centre

 Any other duties as commensurate with the post, as requested by the Manager.

Note: Garda Vetting is required (of the successful candidates) for all positions.

Donegal Sexual Abuse and Rape Crisis Centre is an equal opportunities employer,

meaning we do not discriminate based on age, race, colour, religion, ethnicity, national

origin, sex, sexual orientation, or physical/mental disability. We are committed to a

diverse and inclusive workplace for all. We offer additional support to those with

additional requirements.

Please let us know if you require support ahead of your interview.

Job Type: Full-time

Pay: €50,941.80 per year

Benefits:

• Employee assistance program
• Sick pay
• Wellness program

Work authorisation:

• Ireland (preferred)

Work Location: In person

Application deadline: 20/07/2025