Clinic Co-Ordinator

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Job description:

FUNCTIONAL/TECHNICAL RESPONSIBILITIES:

• Welcome patients as they arrive at the clinic, creating a positive and professional first impression.
• Act as the key point of contact for patients at the clinic with front-desk responsibilities.
• Handle new patient inquiries and provide information about clinic services to patients.
• Process, track, and manage all incoming referrals and leads according to company expectations.
• Manage all schedules in the EMR and audit the schedule for booking conflicts and scheduling errors.
• Manage patient’s financial accounts. Collect payments, issues invoices, and assist patients with billing inquiries, providing clear and detailed explanations of charges and payment processes.
• Is proactive at building a successful business within the clinic where patients are both acquired and retained.
• Make appropriate recommendations on product purchases to result in exceptional retail sales performance
• Consults with the team of allied health care professionals within the clinic to contribute to treatment plans for clients.
• Maintains accurate inventory and supply counts in the clinic to meet business demand.
• Ensuring treatment areas and equipment are all well maintained.
• Effective time management and organizational skills.
• Excellent communication skills, both written and oral.
• Performs other duties as assigned.

QUALIFICATIONS

• 3+ years of experience in a customer service or administrative capacity
• Experience working in a healthcare clinic setting is preferred
• Ability to work in a fast-paced environment, have exceptional time management skills and to perform well under pressure
• Excellent patient service skills that build loyalty and referrals.
• Able to work a variety of shifts including days, weekends, and evenings.

Job Type: Full-time

Work Location: In person

Job Types: Part-time, Casual

Pay: $18.00-$22.00 per hour

Expected hours: 16 – 24 per week

Work Location: In person