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Clinic Manager

Posted on July 15, 2025

Swords, Ireland
0 - 0 USD (yearly)

Full Time

Role Title: Clinic Manager
Role Location: Swords

A full time, permanent post has arisen within Vhi for the role of Clinic Manager.

As part of H&W Urgent Care – Service Line Governance Model the Clinic Manager, in conjunction with both the Nurse Leads and Doctor Leads, is responsible for the overall operational performance of the urgent care clinic to ensure that a highly reliable quality service and excellent patient experience is provided.

The Clinic Manager will lead the administration team and work with the entire clinic team in implementing the end to end administrative processes associated with the urgent care patient journey. Act as a direct line report for all senior administrators employed in the urgent care clinic.
Reporting to the Head of Operations – Urgent Care, the urgent care Clinic Manager will have accountability for the operational KPIs for the urgent care clinic and will have a clear focus on achieving these KPI’s enhancing the overall national performance of urgent care service line.

Role Purpose

Provide leadership, guidance and direction across the clinic on all operational processes
Espouse the mission, values and related behaviours of Vhi. Play a lead role in promoting a positive, engaging culture in line with the values of the organisation
Collaborate with colleagues across the clinic team, and the broader Urgent Care Service Line and Health & Wellbeing structure, to deliver optimum performance levels and provide the ultimate goal of exceptional patient experience
Take local ownership for KPIs relating to patient experience and pursue the relevant targets.
Place quality patient care at the top of the agenda, to ensure that this is at the forefront of all decision making
Be relentless in pursuit of consistency of excellence in the context of quality and safety
Keep abreast with best practice in Urgent Care
Seek out opportunities to improve the standardisation of processes, effectiveness and efficiency of the clinic, and feed into the relevant initiatives to progress and implement suitable proposals
Take responsibility for designated budget lines for the clinic and manage appropriately against this, in particular the allocation of rostered hours for administrative staff
Report against key metrics identified for the measurement of clinic performance

Education & Experience

Minimum of 3 years’ experience in a management or supervisory position in a Healthcare or health related setting
Degree level qualification in business, health care or related area desirable
Experience of working in an Urgent Care or similar clinical setting beneficial

Skills and Abilities

Patient/customer focused and demonstrating the related skills necessary to manage a clinical environment
Evidence of people management capabilities and leadership skills
Uncompromising patient and quality focus
Honest & trustworthy
Demonstrated alignment to Vhi values

Accessibility
If you are a candidate with a disability and encounter difficulty accessing any part of this website or wish to discuss any matter relating to the accessibility of our building or services, please contact recruitment@vhi.ie

Reasonable Accommodations
Our commitment is to make any reasonable accommodation for you in the recruitment process to give you the best opportunity to perform to your optimum in the application, test, and interview process.

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