Find Your Next Job
Cluster Manager
Posted on March 6, 2025
- Downtown Core, Singapore
- 0 - 0 USD (yearly)
- Full Time

Apply to 500+ LinkedIn Jobs Automatically
Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended
KEY RESPONSIBILITIES AND RESULTS
1. Manage and lead the Service Desk and staffs to provide 1st level technical support.2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan. 5. Take overall responsibility for incident management and request fulfilment (if any). 6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.8. Allocate more complex calls and emails to the relevant IT Support member. 9. Arrange for external technical support where problems cannot be resolved within L110. Manage Service Quality Assessment and Coach the agents on proper handling approaches.11. Provide Domain Briefing/ Training to new joiners.12 Able to front Service Desk to stakeholders for clarification and enquiries.
Job Types: Full-time, Permanent
Pay: $3,600.00 - $4,000.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Work Location: In person
Apply to 500+ LinkedIn Jobs Automatically
Share with Friends!
Similar Jobs
University of Southern Denmark
Phd Position In Intelligent In-Feed Systems For Flexible Robotic Workcells
SDU Robotics , part of the Maersk Mc-Kinney Moller Institute , University of Southern Denmark (SDU)…
Full Time | Odense, Denmark
Apply 4 days, 19 hours ago
University of Southern Denmark
Postdoc Positions Within Robot Control For Laboratory Automation
SDU Robotics is currently extending the team within the project CAPeX which focuses on laboratory a…
Full Time | Odense, Denmark
Apply 4 days, 19 hours ago
University of Southern Denmark
Phd Positions In Demonstration-Initialized Reinforcement Learning For Robotic Manipulation
SDU Robotics , part of the Maersk Mc-Kinney Moller Institute , University of Southern Denmark (SDU)…
Full Time | Odense, Denmark
Apply 4 days, 19 hours ago
Danske Bank
Product Owner, Core Payments Api
Danske Bank’s Core Payments Platform-tribe is seeking a new Product Owner to lead the enhance…
Full Time | København, Denmark
Apply 6 days, 19 hours ago
Citi
Europe And Uk Product Manager, Instant Payments Lead - Vice President
Are you looking for a career move that will put you at the heart of a global financial institution?…
Full Time | Dublin, Ireland
Apply 1 week, 3 days ago
Dentsu
Insight Manager
Job Description: Would you like to be part of dentsu, one of the world's leading marketing communic…
Full Time | Helsinki, Finland
Apply 1 week, 6 days ago
Fiskars Group
Paid Search Specialist – Google Ads Specialist
At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the eve…
Full Time | Espoo, Finland
Apply 2 weeks, 5 days ago
PPG
Ux/Ui Design Lead
Location Uusimaa, Finland UX/UI Design Lead PPG Industries Vantaa You will play an important role …
Full Time | F19, Finland
Apply 3 weeks, 4 days ago