Find Your Next Job
Cluster Manager
Posted on March 6, 2025
- Downtown Core, Singapore
- 0 - 0 USD (yearly)
- Full Time
Tailor Your Resume for this Job
Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended
KEY RESPONSIBILITIES AND RESULTS
1. Manage and lead the Service Desk and staffs to provide 1st level technical support.2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan. 5. Take overall responsibility for incident management and request fulfilment (if any). 6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.8. Allocate more complex calls and emails to the relevant IT Support member. 9. Arrange for external technical support where problems cannot be resolved within L110. Manage Service Quality Assessment and Coach the agents on proper handling approaches.11. Provide Domain Briefing/ Training to new joiners.12 Able to front Service Desk to stakeholders for clarification and enquiries.
Job Types: Full-time, Permanent
Pay: $3,600.00 - $4,000.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Work Location: In person
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
Pet Nutrition Head Of Sales Finland
Job Description: Job Overview This is a pivotal role withinMars Pet Nutrition Nordics which leads,…
Full Time | F19, Finland
Apply 1 day, 14 hours ago
Er Du 100-Meter Mester I Collaborationsløsninger?
Vil du arbejde med drift og udvikling af kritiske kommunikationsplatforme i en organisation, hvor s…
Full Time | København, Denmark
Apply 3 days, 14 hours ago
Facilities Manager
Multinational financial institution company Seeking for an experienced Facilities Manager to work i…
Full Time | Sydney, Australia
Apply 1 week, 3 days ago
Finance Associate Director Aesthetics Dach (All Genders)
Unternehmensbeschreibung About AbbVie At Allergan Aesthetics, an AbbVie company, we develop, manufa…
Full Time | Wiesbaden, Germany
Apply 1 week, 6 days ago
Coempt Eduteck Pvt Ltd
Cluster Executive
Job Title: Cluster ExecutiveReporting To: Team Lead / ManagerRole SummaryThe Cluster Executive is r…
Full Time | Ka, India
Apply 2 weeks, 5 days ago
Kesätyö 2026: Ict Lähitukihenkilö, Oulun Tehdas
Etsimme nyt Stora Enson Oulun liiketoimintayksikköön, ICT-osastolle, kesätyönte…
Full Time | Oulu, Finland
Apply 3 weeks, 6 days ago
Manager, Merchandising Controlling & Otb - Interim
Do you want to work in a global organization as the bridge between Finance, Merch, and Supply Chain…
Full Time | København, Denmark
Apply 1 month ago
Reservations Manager
We are seeking an experienced Reservations Manager to lead our busy Reservations team at the Arling…
Full Time | Dublin 1, Ireland
Apply 1 month, 2 weeks ago