Find Your Next Job
Cluster Manager
Posted on March 6, 2025
- Downtown Core, Singapore
- 0 - 0 USD (yearly)
- Full Time
Tailor Your Resume for this Job
Manage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended
KEY RESPONSIBILITIES AND RESULTS
1. Manage and lead the Service Desk and staffs to provide 1st level technical support.2 Act as a further escalation point for unresolved or escalated cases and provide guidance to the team.3. Take on a wider customer service role and promote the customer service ethic to maintain a high degree of customer service for all support queries and adhere to all service management principles.4. Report to SD managers on any issue that could significantly impact the SLA and recommends action plan. 5. Take overall responsibility for incident management and request fulfilment (if any). 6. Ensure staffs take ownership of user’s incidents and be proactive when dealing with user’s incidents.7. Ensure all calls and emails are logged in the Service Desk logging system as per operating procedure.8. Allocate more complex calls and emails to the relevant IT Support member. 9. Arrange for external technical support where problems cannot be resolved within L110. Manage Service Quality Assessment and Coach the agents on proper handling approaches.11. Provide Domain Briefing/ Training to new joiners.12 Able to front Service Desk to stakeholders for clarification and enquiries.
Job Types: Full-time, Permanent
Pay: $3,600.00 - $4,000.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Work Location: In person
Tailor Your Resume for this Job
Share with Friends!
Similar Jobs
GoCharting
Senior Product Manager - Trading Platform, Backend & Data (India, Chennai)
About GoCharting GoCharting is a web-native charting and trading workflow platform with institutio…
Full Time | Tn, India
Apply 1 day, 22 hours ago
GoCharting
Customer Support Manager (India, Chennai)
About GoCharting GoCharting is a web-native charting and trading workflow platform with institutio…
Full Time | Tn, India
Apply 1 day, 22 hours ago
Hotel General Manager
Hotel General ManagerArdan Collective have a bold vision for the future; we are dedicated to enhanc…
Full Time | Temple bar, Ireland
Apply 1 week ago
Cloud Engineer
At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forwar…
Full Time | Helsinki, Finland
Apply 1 week, 1 day ago
Project Management Business Partner & Portfolio Management
Job Description: Would you like to manage a multi dimensional project helping to transform Satair's…
Full Time | København, Denmark
Apply 1 week, 2 days ago
Windward Management
Hr Officer
Join our fabulous team in the Mulranny Park Hotel as a HR Officer To assist in the management of th…
Full Time | Mallaranny, Ireland
Apply 2 weeks, 1 day ago
Governance Reporting & Analysis Lead Analyst
Discover your future at Citi Working at Citi is far more than just a job. A career with us means jo…
Full Time | Dublin, Ireland
Apply 2 weeks, 2 days ago
Sales Specialist
Location: Vaasa, Ostrobothnia, Finland Job ID: R0127934 Date Posted: 2026-06-16 Company Name: HITAC…
Full Time | Vaasa, Finland
Apply 3 weeks, 1 day ago