Collections Officer

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JOB DESCRIPTION – JUNIOR COLLECTION OFFICER

Department: Accounts & Finance
Designation: Junior Collection Officer
Reporting To: Accounts Manager / Finance Head
Industry: EPC / Infrastructure Projects
Location: Head Office

1. Job Purpose

To support the timely collection of outstanding client payments, follow up on receivables, maintain accurate collection records, and coordinate with internal departments to improve cash flow and minimize overdue payments.

2. Key Roles & ResponsibilitiesA. Payment Follow-up

• Follow up with clients for outstanding invoices through calls, emails, and written communication.
• Maintain regular follow-ups on due and overdue invoices.
• Record payment commitments, expected payment dates, and reasons for delays.
• Escalate delayed or high-value outstanding payments to the reporting manager.

B. Invoice & Documentation Management

• Maintain invoice-wise records of outstanding amounts, due dates, and payment status.
• Coordinate with Billing, Projects, Sales, and Accounts teams for invoices, certifications, and supporting documents.
• Assist in resolving invoice discrepancies and documentation-related payment delays.
• Track pending client approvals, work completion certificates, and other documents required for payment release.

C. Collection Tracking & Reporting

• Prepare daily and weekly collection follow-up reports.
• Maintain client-wise and project-wise outstanding and ageing reports.
• Update collection records promptly after payment confirmation.
• Track follow-up dates, payment commitments, reasons for delays, and next actions.
• Share regular updates on collection status and overdue accounts with the reporting manager.

D. Internal Coordination

• Coordinate with project teams regarding client certifications, work completion documents, retention money, and other receivables.
• Work closely with the Accounts team to verify bank receipts and reconcile payments against outstanding invoices.
• Follow up internally on pending documents or approvals affecting collections.
• Support the team in achieving monthly collection targets.

E. Compliance & Process Discipline

• Maintain accurate records of collection-related communication and payment commitments.
• Ensure confidentiality of financial and client information.
• Follow company-approved collection procedures and reporting formats.
• Refer commercial negotiations, payment disputes, and legal recovery matters to the authorized senior team.

3. Educational Qualification

• Graduate in Commerce, Finance, Business Administration, or a related field.
• B.Com. candidates will be preferred.

4. Experience

• 0–2 years of experience in payment follow-up, accounts receivable, collections, or billing.
• Freshers with strong communication and coordination skills may also be considered.

5. Required Skills

• Good verbal and written communication skills.
• Basic knowledge of invoices, receivables, outstanding payments, and ageing reports.
• Working knowledge of MS Excel and MS Office.
• Strong follow-up, coordination, and record-maintenance skills.
• Attention to detail and accuracy in financial data.
• Professional client-handling skills and the ability to manage multiple follow-ups.

6. Key Performance Indicators (KPIs)

• Timely follow-up on due and overdue invoices.
• Achievement of assigned collection targets.
• Accuracy and timely updating of receivables records.
• Timely submission of daily/weekly collection reports.
• Reduction in delays caused by pending documentation or internal coordination.
• Timely escalation of overdue payments and unresolved issues.

7. Authority & Limitations

The Junior Collection Officer is responsible for follow-ups, documentation, tracking, reporting, and internal coordination. The role does not include independent authority to negotiate commercial settlements, approve discounts, resolve legal disputes, or make recovery-related commitments without authorization.

Pay: From ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person