Collections Officer

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Introduction:
About Us:
Be part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we’ve already invested more than $2bn in the hospitality industry globally.

We are excited about our future and we are really excited about yours!

About the Opportunity:
We’re looking for a proactive and customer‑focused Collections Officer to join our Credit Risk & Recovery Operations team. In this role, you’ll manage a portfolio of customers in arrears, working closely with our Collections Partners, internal teams and customers to reach the best outcomes for everyone involved.

Your day will include speaking with customers, problem‑solving arrears issues, reviewing account risks, and taking timely action. You’ll play an important role in reducing arrears, minimising financial losses and ensuring customers feel supported with respect and empathy throughout the process.

This is a great opportunity for someone who enjoys meaningful conversations, navigating complex situations, and helping customers get back on track.

Your key contributions include:

• Liaising with customers in arrears to help resolve outstanding payments.
• Using sound judgement and strong communication to reach quick, effective outcomes.
• Following the SilverChef Debt Lifecycle and taking timely action on assigned accounts.
• Keeping management informed by flagging risks or accounts requiring escalation.
• Meeting individual and team KPIs.
• Supporting other projects and tasks as required.

What You’ll Need to Succeed:

• Experience in collections or a customer service role.
• Strong communication skills and the ability to build rapport with customers and stakeholders.
• Confidence negotiating and navigating difficult conversations.
• High attention to detail and strong analytical skills.
• A willingness to learn, grow and embrace professional development opportunities.

The Perks:

• We offer a competitive salary and a range of flexible working options to support a positive work/life balance for all our people.
• SilverChef ranked #1 Top Inspiring Workplace in Australasia 2024 and among the top ten in the AFR’s Best Places to Work 2024.
• We invest in your personal and professional development.
• We are a high-growth company focused on career development for our people - 19% of our people were supported to achieve a promotion, secondment, or internal move during FY2024.
• We are a purpose and values-led business, where the right attitude and behaviours are valued alongside performance, creating a vibrant, positive and supportive workplace.
• SilverChef is a Certified B Corp – part of a movement of businesses that balance profit with purpose.

Our Commitment to Diversity:
SilverChef provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation and beliefs – because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative teams.

Don’t miss out on this fantastic opportunity, apply now!