Level 2 Support Engineer
August 07, 2025
Provide second-line technical support for end users (onsite and remote).Troubleshoot and resolve escalated issues related to:Microsoft 365 (Outlook, SharePoint, Teams, OneDrive)Windows desktop & server environmentsPrinters, networking, VPNs, and mobile devicesFirewalls, routers, switches (basic network troubleshooting)Support cloud environments (e.g., Azure, AWS, M365 Admin Center).Manage and resolve tickets via the service desk …
Rathdangan, WW, Ireland