Complaints Coordinator

Job description

• Play a critical role in the assessment of complaints received to ensure they meet the requirements of the legislation to offer dispute resolution
• Ongoing full-time positions available to work within the Victorian Equal Opportunity and Human Rights Commission
• VPS Grade 3: $79,122 - $96,073 plus superannuation.

About the Commission

The Victorian Equal Opportunity and Human Rights Commission (the Commission) is an independent statutory body with responsibilities under Victoria's key human rights laws - the Equal Opportunity Act 2010, the Racial and Religious Tolerance Act 2001, the Charter of Human Rights and Responsibilities Act 2006 and the Change and Suppression Practice Prohibition Act 2021.

Our vision is for a fair, safe, and inclusive Victoria where every person is respected and treated with dignity. We work with others to eliminate inequality and build a community that respects and promotes human rights and equal opportunity.

We are a small and buzzing organisation that embraces the VPS values - Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights.

We know that our work has the greatest impact when it is informed by diverse experiences and perspectives.

All roles at the Commission can be worked flexibly and we highly encourage applications from underrepresented groups such as First Nations people, people from culturally diverse backgrounds and people with disabilities. We also encourage applications from applicants who represent intersectional views, attributes and perspectives and lived experiences of the diverse communities we support.

The Commission is committed to fostering a culturally safe and respectful workplace of all staff. We seek to prevent harm and recognise that our staff, communities' children and young people's rights, relationships, identity, and culture must be recognised, and respected, their voices heard, and their concerns acted upon.

For more information on working with us please visit https://www.humanrights.vic.gov.au/

About the Role

The Complaints Coordinator undertakes a large volume of client contact with a diverse range of clients. The role is required to engage with and manage sensitive and complex complaint subject matter when providing clients with information and assistance.

A key component of the role is to prepare detailed correspondence notifying clients of the decision of the Head of Dispute Resolution and Enquiries whether their complaint is accepted for dispute resolution or further information is required.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• Knowledge and understanding of Victoria's key human rights laws or demonstrated ability to obtain this quickly.
• Strong interpersonal skills with the ability to tailor communications according to audience and/or audience preference.

Qualifications

• Highly desirable:Demonstrated knowledge and understanding of the Victorian Equal Opportunity and Human Rights Commission and its legislation or capacity to quickly gain this knowledge.

How to Apply

Please click the Apply button on this advertisement.

• To be considered for this position, applicants are required to submit a resume and cover letter (no longer than 3 pages) summarising their skills and relevant experience against the key selection criteria.
• Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants should keep a copy of the position description as it cannot be accessed once the job has closed.

We strive to build and maintain an inclusive workplace that brings out the best in our people and we support flexible work arrangements.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.