Concierge

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About the job

Based at the Mandarin Oriental, Milan within the Concierge Department in Milan, the Concierge is responsible for providing five-star services to all guests and colleagues. The Concierge reports to the Head Concierge.

As Concierge, you will responsible for the following duties:

• Offer a warm, sincere and personalized welcome to all guests
• Create special conversations with guests, which identify personal preferences in order to record in each guest's profile history
• Have an in depth knowledge of directions, travel time, cost and various forms of transportation
• Maintain a constantly updated database with extensive information about city highlights
• Be proactive and anticipate the complete requirements to make the experience a success
• Be knowledgeable of all in-house and arriving guests
• Be aware of all daily events in the hotel
• Provide guests with a confirmation card for dining reservations, transportation, theatre tickets, etc.
• Communicate all important details to management and colleague
• Respond to all guest needs and requests
• Other activities as deemed appropriate by the Head Concierge

As Concierge, we expect from you:

• Proficiency in English and Italian
• Communication skills
• Able to multi-task and work well under pressure
• The ability to work well in a team environment
• Must be professional and possess excellent presentation, communication, organization, and effective time management skills
• Must have knowledge of the restaurants, bars, nightclubs, theatres, and attractions in Milan and surrounding area.
• Flexible schedules and hours, willingness to work on weekends & holidays is required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for Employee Uniforms

We’re Fans. Are you?

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