Contractor Relationship Specialist

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This position is part of the Contractor Relationship team, currently reporting to the Chief Operating Officer. It is a key role in supporting the Approved Contractor network by providing efficient customer service and due diligence for high-integrity HVAC, remodeling and energy efficiency and renewable energy contractors. The primary focus is to assist in growing the company’s energy improvement financing volume, promoting NEIF’s B-Corp-based mission to help make homes and buildings efficient, safe and healthy through fair, simple and transparent financing for replacements and improvements.

Primary duties are:

To support the growth and maintenance of NEIF’s Approved Contractor Network to help drive energy improvement financing loan volume

· Review and process new applications for contractor approval

o Initial contact with applicant to assess contractor’s interest and suitability

o Contractor Application Review

o Send out Welcome Kit

o Make introduction to Primary Business Development Contact

· Perform regular database review and maintenance, collaborating with team members to ensure all records are up to date

· Provide ongoing contractor system support including password resets and user administration

o Alert COO of any technical or access issues

· Work with Energy Lending teams to provide timely and accurate answers to contractor’s questions on specific applications in process

o Support Business Development and Contractor Development Teams to facilitate contractor response

· Create, Run and Share reports, as needed with NEIF teams

· Provide support at in-person events for NEIF Approved Contractors and/or program launches

· Assist with testing as requested

· Assist with Zoho reports as requested

· Other Duties as Assigned

· Foster positive workplace environment while emulating company’s core values

Preferred Qualifications include:

· Bachelor’s Degree or equivalent work experience

· Advanced computer skills, including proficiency in MS Office

· Zoho CRM experience is a plus

· Excellent Communication Skills

· Results-Oriented, Strategic Thinker

Compensation is

o $50,000.00-55,000.00 per year

o Quarterly Company Bonus Plan

The National Energy Improvement Fund, LLC (NEIF) is an equal opportunity employer. We are committed to providing a work environment that values diversity, inclusion, and equality. NEIF does not discriminate against any employee or applicant on the basis of race, color, national origin, sex, gender identity, sexual orientation, disability, age, religion, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

All offers of employment with the National Energy Improvement Fund, LLC (NEIF) are contingent upon the successful completion of a background check and drug screening. NEIF conducts these checks in accordance with applicable laws and regulations to ensure a safe and compliant workplace. Applicants who are extended a position will be notified of the requirements and must provide consent before the testing is conducted.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• customer support: 1 year (Preferred)
• Contractor Onboarding: 1 year (Preferred)

Ability to Commute:

• Allentown, PA 18106 (Required)

Work Location: In person