Critical Environment Facilities Technician

As a Critical Environment Facility Technician (CET) in Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors, ensuring a safe work environment, having a hands-on understanding of how critical equipment works, performing various types of maintenance and repairs, responding to onsite incidents, monitor equipment performance and operations.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Critical Environment Facility Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 400+ datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

The Critical Environment Facility Technician is responsible for maintaining and servicing non-critical infrastructure across administrative buildings. This includes general building systems, office utilities, and support equipment not directly tied to data center uptime. The role blends technical facility management with hands-on maintenance and repair work, ensuring a safe, functional, and comfortable environment for employees and visitors.

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  Perform routine inspections and repairs on lighting, plumbing, HVAC, and other non-critical systems.

• Use CMMS to receive, track, and close work orders related to administrative building maintenance. Ensure timely response to both urgent and non-urgent requests.

• Liaise with external service providers for specialized repairs or installations. Ensure work is completed to standard and documented appropriately.

• Assist in emergency situations such as fire alarm resets, generator checks, and coordination with public emergency services when required.

• Conduct scheduled checks on building systems to prevent breakdowns and ensure operational continuity. Maintain logs and update CMMS accordingly.

• Support minor renovation, waste and sustainability initiatives. Provide input on facility upgrades and layout changes.

• Understands, follows, and ensures safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable within Microsoft requirements.

• Embody our culture and values

• Familiarity with CMMS platforms and work order management.

• Basic knowledge of HVAC, plumbing, electrical systems, and general building infrastructure.

• Strong troubleshooting and problem-solving skills.

• Ability to work independently and manage multiple tasks.

• Good communication and documentation skills.

• Understanding of safety protocols and emergency procedures.

• Comfortable using digital tools for reporting and scheduling.

• OR equivalent experience.