Crm Technical Lead

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion and more potential. That’s why working here is #MoreThanACareer. We do energy differently – we do it all. We make it, store it, move it, sell it and mend it.

About your team:

At Centrica Energy, our mission is to move it.

We’re energy movers by nature. We’re a global renewable energy trading company which helps move energy from source to use – powering businesses, homes, and societies as they transition to a new sustainable energy future. If the idea of working to create a sustainable energy future also moves you, we may very well be the right place for you.

Are you ready to shape the future of customer engagement at one of Europe’s leading energy companies? As a CRM Technical Lead in our ERP & CRM Team, you’ll drive innovation, lead technical strategy, and collaborate with top-tier experts — both internal and external — to deliver cutting-edge solutions using Microsoft Dynamics 365. If you're passionate about architecture, coding, and transforming business needs into scalable CRM solutions, this is your opportunity to make a real impact in a high-performance, fast-paced environment.

About the Role

Join our ERP & CRM Team where we blend deep internal expertise with insights from leading external partners. You’ll thrive in a high-performance, fast-paced environment, driving the technical direction of our CRM landscape. Your deep knowledge of Microsoft Dynamics 365 Customer Engagement will be key in shaping architecture, features, and continuous service improvements.

Your responsibilities will include:

• Writing and reviewing code to support CRM development and integrations.

• Participating in the CRM project team to implement the new system and retire the legacy CRM.

• Supporting the Product Owner in preparing the organization for regular product updates and major releases.

• Translating user needs into technical requirements and developing solutions in-house or with external partners.

• Collaborating with and guiding external developers and support teams on technical matters.

• Designing and maintaining the CRM solution architecture, including APIs and system integrations.

• Ensuring scalability, security, and performance across the CRM ecosystem.

About You

You bring a senior-level mindset, capable of leading and mentoring developers while quickly adapting to new challenges. Your ability to learn fast and navigate complex environments makes you a key player in our transformation journey.

We’re looking for someone who:

• Has deep technical expertise in the latest Microsoft Dynamics 365 Customer Engagement platform.

• Thrives in complex, ever-evolving organizational environments.

• Has a background in architecture, technical product ownership, or software development.

• Has hands-on experience with Azure services such as Functions, Service Bus, Subscriptions and Resource Groups

• Is proficient in using Azure DevOps for managing development workflows

• Has strong coding skills in C#, JavaScript, TypeScript and the .NET technology stack

• Understands and works effectively with RESTful and web-based APIs

About Centrica Energy

Centrica Energy is the global energy trading and optimisation arm of Centrica plc. Operating 24/7 across eight international offices, we move energy from source to use—trading power, gas, liquefied natural gas, and environmental products across more than 28 markets. With a team of over 800 employees, we manage 16 gigawatts of energy assets and play a vital role in ensuring energy flows efficiently and sustainably across Europe and beyond.

Our mission is to drive the green transition while delivering sustainable and predictable energy costs for suppliers and offtakers. As part of Centrica Group, we are committed to energising a greener, fairer future, backed by over 200 years of heritage and a strong culture of innovation, responsibility, and collaboration.

#LI-CET

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/centricaenergy

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.